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January 2024 by Margie
Quick service.
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July 2023 by Kalyn L.
I went to this store with my daughter and she tried on a pair of converse high-tops. The employee brought out a size 1 for her to try. I actually had him confirm the size 1 was a good fit. They didn't have them in stock so he ordered them. At that point I felt he would know the size since brought them out and also cofirmed the sizing with us. Well he ordered a 13. So now Journey's tells me my only option is to return by mail and wait for check to be sent for my refund OR drive to a store which is about a 30 minute drive to return. Both not great options. If you shop here and they need to order to be shipped, be sure to check the size they order or be prepared to spend lots of time completing a return.
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October 2022 by Brissa Horteales
I understand that i came in 30 mins before closing however there was no need to one take the display shoe from me, while sweeping throwing the garbage towards me and my kids, and hit me with the broom. And this goes towards one individual in specific that seemed to be the closing manager. The other two girls were really sweet and helpful! Despite the individual whispering something about us to the girl that was taking care of me. And i know it was about us because she kept looking our way. The girl that helped us rolled her eyes and ignored her and continued to give us the best service!
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February 2022 by Ms. Anaya
Very friendly and above and beyond service!
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October 2021 by Carmen Allaband
On Tuesday I came into this store and the whole time I was in the store "Angel" made me so uncomfortable. She kept asking about what I was doing that day and she even reached into my shopping bag to "see what I got". I felt like I was being racially profiled and felt very uncomfortable in her presence
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March 2020 by Kristys Vault
One ugg in the box? Full price. Can’t buy them. The manager tried to sell me a size 9 left and size 8 right. I stopped him and advised him how sad this experience was. Also brought me the shoes I did not ask for. Odd. I’ll spend my money somewhere else. I had to ask him to call around to find the shoe... it’s been 15 min and still no results. I won’t post his name because I have a soul. Gtfo.
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February 2020 by Hannah Bell
A great selection of shoes at very reasonable prices.
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October 2019 by Susan Craven
Markie was so attentive for us as we didnt know what size Docs for my friend we had great conversation and fun on our visit. I found a sale item I couldn't refuse. And my friend found the boots she so deserves! Great shopping trip! Thank you Markie!
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September 2019 by Eddie Garcia
Nice place but never have what you need in stock always have to order and wait. Not good
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July 2019 by Joshua Tinsey
Amazing
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June 2019 by Jennelle Taylor
One of my brothers favorite places ðŸ˜
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April 2019 by chris herbig
The lady at the store was super helpful and even laced my new Dr martens for me. Great service!
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March 2019 by Ric E Ramone
found the girl version of me at Journeys yesterday
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August 2018 by Nina Romas
Staff is awesome
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June 2017 by Chelsea Danielle
the guy who helped me at your lombard store today gave world-class customer service. he was outgoing and happy to see us in the store. he was very knowledgeable about product and is a fantastic sales person. i left with a pair of adias superstar kicks. great experience