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November 2023 by Maria Lqf
When you go to sign up for a membership everyone is so helpful but the minute you want to cancel, they send you through all kinds of hoops and hurdles there is never an operations manger in to cancel the membership. The OM was over 30 minutes late back from lunch by the time I left. Don’t sign up for a membership with this place. They steal your money and make it almost impossible to cancel your membership.
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September 2023 by Auto Executive
La Fitness - A Tale of Fitness ExplorationSo, picture this: I'm standing in front of the mirror, contemplating the mysteries of life, when it hits me like a ton of bricks—I've let myself go! Cue the dramatic realization music. Now, I embark on a quest to find the perfect gym, something that screams, "Yes, this is where I will transform into a fitness guru!"My search led me to La Fitness, because, hey, they say love for basketball and swimming should lead the way, right? I sauntered into their establishment and was greeted by a lovely young lady at the counter. Eagerly, I spilled the beans on what I was looking for, and she promised me a tour, summoning a fellow named Gabriel for assistance.The anticipation was real. A few minutes later, in walks a gentleman, and naturally, I assumed he was Gabriel. So, I went all friendly and said, "Hi Gabriel!" Imagine the confusion that ensued when he replied, "Oh, you're Gabriel?" Classic mix-up. But hey, he decided to roll with it and gave me the grand tour himself.La Fitness, my friends, is like a fitness paradise... in a strip mall. You know the ones where they throw together a few stores, raise the ceiling, and voilà, instant gym! It felt a bit cramped, like trying to do yoga in a phone booth. And speaking of space, I couldn't find a basketball court or a running track anywhere. A fitness center without those? Sacrilege!But let's not be too harsh; it's not all bad. It's decently clean, which is more than I can say for my sock drawer. And they do have a pool, although it's more like a puddle, but hey, it counts, right?Now, the real kicker – the price tag. To join this exclusive club, you'll need to fork over about $600 a year. That's like, what, a million dollars in gym time? Okay, maybe not, but it's definitely an investment.In conclusion, La Fitness, you're not quite my fitness soulmate. I appreciate the effort, but I'm still on the hunt for that perfect gym, the one where I can shoot hoops, swim laps, and not feel like I'm working out in a shoebox. Until then, the search continues!
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August 2023 by Fatima Chaudhry
The Lombard location is perfect. The people who work at this location are great and super welcoming. The trainers, front desk, etc are very respectful and nice. The atmosphere is super fun and had everything you need to be honest. I also have been working with one of the trainers there myself, his name is Gabriel. Gabriel had a great personality and is an amazing trainer. As my trainer he always pushes me, supports me, stays positive, and always gives me a good workout to leave with! I definitely recommend people going to the Lombard location!
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August 2023 by Ken Markwell
My wife and I joined in June after visiting where we met the Manager, Gabriel. He was warm, friendly and very professional. He showed us what LA Fitness had to offer which was very impressive. We were so pleased we signed up for some personal training. That has gone terrific working with Emann and Kayla. All the staff we have interacted with have been outstanding. I highly recommend LA Fitness to get you in shape!
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August 2023 by Sohail ur Rahman Mohammed
This gym is my new favourite place to spend time. Very friendly management and staff. Gabriel and his trainers(Emaan, Ben and others) know exactly what you need, they motivate you and train you in a very planned way.The difference I feel in my body pushes me to go there often.Also the gym is very clean and well-maintained.I Would definitely recommend this gym to others.
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August 2023 by Cameron Bentley
TLDR: Great gym but will lie to you. I've worked at a gym before and these membership guys are slimy.Note before reading: I typically leave good reviews but people need to know about this. This is long but also is very detailed and accurate to my experience. Also DO NOT make any membership deals with the general manager or Hector.Context: I was here for 3 months while I was an intern. I have worked at a gym before and this LA Fitness has below expectations for a staff.PROS: Gym has just about everything you need. Pool, Sauna, 3 Squat Racks, enough dumbbells for a small army, etc. Also the janitor is a pretty nice guy.CONS: You will be lied to by the membership team. Get everything in writing. Here were some lies I called them on or problems related to a poor customer experience.1.) A membership of 3 months will not have an annual fee (the annual fee will occur after month 1)2.) I was given a date to cancel my membership but that was incorrect because I got charged an annual fee before that3.) Not a lie: but they told me that I was lying to them about 1 and 2 until I pulled out the email verification I got that proved they lied4.) After cancelling on month 2 they said I would get a free month for my inconvenience and then when activating that extra month Hector told me the reason I got this month was that it was part of this summer's special. (I suggest you cancel your membership this summer to get your free month)5.) This is me being petty, but I went in the day before my membership ended to get details on the free month, and they activated it that day (meaning I lost 1 day of membership because I was practically holding 2 memberships on the same day) which isn't a big deal but it's the principle of the matter after such a poor experience.I will not be returning to an LA Fitness. Do not give Hector a commission.
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August 2023 by Seandor Emmerson
Great Gym with friendly management and staff! The facility is clean and well-maintained.I would recommend talking to Russell or Gabriel if you need anything or have questions. Would definitely recommend this gym.
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August 2023 by V P
Great gym but the amount of chlorine in the lap pool is crazy. Very strong smell while in pool and we were barely out of the pool for 5 mins and the skin on the back of my hands and my face had already begun peeling. Is there anyway to cut back?
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August 2023 by Luis Morales
been coming here for 5 months. literally the best place to work out at has chill vibes. Place is clean. Also the Trainer are awesome and super friendly and willing to help out if you feel stuck.
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May 2023 by Gina DeNinno
Writing this review hoping things will change.Women’s locker room is neglected. Rest of gym is pretty clean, but in women’s locker room/bathroom: please refill soap dispensers, steam room smells like feet, sauna is starting to have back marks/stains on the wood, and glass walls in sauna are always dirty. Carol stream location should be a idea of what the locker room SHOULD be.
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April 2023 by Tan Supan
I've been to a few other LA Fitnesses and I always make it a point to come back to this one specifically. It's not the biggest, or has the most equipment, but they keep it pretty clean. There's always disinfectant and paper towels. All the patrons here seem to be more on the same page about keeping things tidy. Even when it's busy it's not too overly crowded.
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April 2023 by Depression O.
I have been a member since 2009. Different locations Chicago South Loop and Evanston. However Lombard is the only one I encountered issues and rudeness of front reception desk. Denied access and told my membership was not valid. I have disabilities and it was 6.45 am. The person who Denied me access and obviously did not have a clue with regards to Customer service was a janitor. I asked are you going to let me in I need to work out. I told her she had made a mistake and membership was active. Not once did ahe say she was covering for someone. the lady that came up was very inappropriate. And she checked and as I stated my member ship was active. I was on a tight schedule as I had a business meeting at 8 am. They need to be trained in business etiquette!!!!
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February 2023 by Miguel H.
I love this place out of most gyms. The workers do their absolute best to keep the gym clean and good shape, which I love cause most gyms don't do that. I see a lot of reviews crying about going to the gym in person to cancel a membership. Grow up and move on.
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February 2023 by Masooma Razvi
I had a wonderful experience. Russell was a sweetheart. He was absolutely a delight to converse with. He was friendly and was of great help. Thank you for welcoming me with such warmth. Very clean and very organized. I will definitely keep visiting.
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January 2023 by Windy City DJ
Staff is friendly. Machines usually are in working order. As always, toward the end of the year and beginning of the year, new memberships go up. Some more people are in the club and getting on a machine can be a little dicey but overall it's not bad.The Lombard location is extremely clean. The gentleman that cleans the location is above excellent. He grinds every time I'm there. He's sweeping mopping cleaning. It is a very clean establishment. Bathrooms are extremely clean. I guess I could use less men walking around naked like it's their own home in the washroom. But that's to be expected. Some people are just out of touch.Overall the lumbar location is very good. Lots of parking. Well lit. It doesn't look like the guys there are sweating on the girls or causing any issues trying to talk to them or pick them up. We're there to work out. It's not a social or nightclub. Lift weights then go home.