-
February 2025 by Jenn
I'm only giving this a 1 star because I have to in order to leave a review. I made an online purchase last night and hadn't received an email to let me know my order was ready. I called the store at 1:42 and was advised that my order was ready for pickup. I told the rep that's strange considering I still haven't received an email saying my order was ready. I went to the store and two individuals went looking for my order. The manager comes back and say oh they put or order back because we only hold it for 4 days. I said what I placed the order last night. She said oh I'm sorry we didn't have the item that's why it was canceled. Again I still have not received an email saying my order was ready and I still haven't received an email saying my order was canceled. I let them know my bank shows that the transaction was still pending. I was told to contact customer service, some other employee in the store stated no call your bank. By the way she knew what had been going on and didn't try to assist, instead asking my daughter if she needed help. I told her no she is with me. I thought that was really strange. Unfortunately I will NOT be shopping here AGAIN.
-
February 2025 by Katelyn Schulz
Long dark hair manager lady was really rude and unprofessional. Made me feel uncomfortable and probably will not return to this store.
-
August 2023 by TheBrettYT
Kinda a nice shop
-
December 2022 by Des Tin
Beautiful store. I love it
-
August 2022 by San Kitt
I am in love with my dress. The staff was very helpful. I will be returning.
-
July 2022 by Lourdes Becerra
They won’t take accept cash as a payment.
-
February 2022 by Steph
I had a really bad experience here. One of the workers some 50 year old women with glasses with short blonde hair tried insulting me for my size almost insinuating that I was too big to be looking for clothes in the petite section. For the record I am 5 ft and a size 6. So my size is a size 6 petite. The lady said "FYI your in the petite section" with a very unpleasant attitude. It's no one's business to be commenting on anyone's size and that's a very quick way to get customers running in the opposite direction of that store. Very unpleasant experience will not be returning.
-
February 2022 by Linda Bothen
Friendly staff. Lots of sales going on on the store. Beautiful clothing.
-
January 2021 by Robin Kwasniewski
Beautiful store!
-
December 2020 by Katie Hansen
The ladies in there were very sweet & helpful
-
February 2020 by Amy M.
The store is always in good shape, everyone helps me when I need it, and they can order online for you if they don't have the size there. Love the clothes here, I'll be back :)
-
August 2019 by Elizabeth K
I had some Christmas gifts to return. Staff was very friendly and made the returns quick and easy. Put the credit on a gift card and I got more out of it than I returned, thanks to the after Christmas sales! I had never shopped at LOFT before, but I might be back now.
-
August 2019 by aginggenxer
Loft is probably the only store I shop at where I KNOW I will find something when I go there. Love the prints and variety of pieces.
-
June 2019 by Marylu Mulki de Marco
Very bad customer service, unfortunate situation I have spent in that place by one of the employees.
-
May 2019 by Cristina Diaz
I went in today with a friend, we went in looking to buy something for both our mothers. One of the employees asked me if I needed help finding something in particular, and I nicely responded “no thank you, I’m just looking around for now”. She shuts blankly stared at me and I felt awkward. I walked away because that long stare and pause was making me feel uncomfortable as well. I walked towards my friend right afterwards and saw from afar that the employee kept her eye on us as if we were going to do something. It was honestly the worst experience ever. We were being followed/watched te whole time there. They need to hire better employees at this location, my friend and i felt completely disrespected.
