-
February 2024 by Baskar V.
Great collection of trains and reasonable price compared to other stores. One catch is they don't accept returns or exchange of electrical/electronics items. Just be aware. Now that will stop me going to this store since 90% of their items are electronics! I will miss the store!
-
October 2023 by Ronald P.
I have had a great relationship with Lombard Hobbies and Andrew (owner) in particular... until now. My most recent transaction has been handled in the worst possible manner, and neither Andrew nor the manufacturer's rep to whom he said I was referred has bothered to return my emails. Last week I ordered 3 Centralia Shops (Intermountain Railway) passenger cars. They arrived at my home here in California promptly on Monday 10/16. Upon inspection I found one car defective (missing coupler). No problem I thought, I'm sure Lombard would make it right immediately. I did receive an email that day from Andrew (so I know our mutual emails work) saying he was referring my issue to Stacey, the manufacturer's rep, to take care of the issue. Andrew never contacted her. And all of my subsequent emails to Andrew (Tuesday, Wednesday, today) have gone unanswered. One phone call to Andrew at the store was answered rather curtly (to be kind) by someone who said he wasn't there and promptly hung up. OK, you may ask, why get so worked up about something as minor as a coupler. Fair question. I'm 76, my eyesight is poor, I have arthritis in my hands, and replacing the missing coupler would require a 40 mile round trip to a local hobby shop, plus payment to them to install it. Why the heck couldn't Andrew or Stacey or someone just put a new truck and coupler in the mail to me? It is a $2 part at most for the dealer or manufacturer. And now it is a matter of principle. I did not create this issue, but Lombard certainly hasn't addressed it in an efficient and effective manner. I will think long and hard about ever buying from them again.
-
August 2023 by tim shaffer
Selection was huge. Amazing place for those into Model trains. But staff not so much.
-
August 2023 by Elofski Yakolev
I just got an ATLAS 60 ft auto parts boxcar, a Walthers Two Bay Covered Hopper and a Scaletrains Havelock Shops BN Gondola. They all look great and they also gave me a tote bag and HO/N track Gauge. 5 STARS!
-
July 2023 by Emery L.
A great model train store. From the past 4 visits, the staff are friendly and can help you out with any selection of locomotives or freight cars. The N scale selection is HUGE, so if you are a 1/160 scale person, or have an n scale layout, or want to start out with N or HO scale, this hobby store is perfect. They have excellent prices for amazing models.
-
April 2023 by CNW1025
Lombard Hobbies is the go to hobby shop for rolling stock and motive power. They have stock of everything offered and the prices are always the best. I don’t even check other hobby shops anymore. I just special order whatever I may need from Lombard and Jeff and Andrew and the crew always take care of me.
-
April 2023 by Tim Cowen
As one other person mentioned, being a person of color should not make a difference, but.. unfortunately, it seemed to be the case. I, however, was warned prior to by a friend to stop in and check out the selection, but look past the employees. Honestly, the selection was amazing when I visited. However, my wife and I were totally ignored! No "hello", no "thanks for stopping in", no "did you all have questions or need help?". While browsing, the only interaction we had with any employees was the ones that were stocking, to which with every pass, we could clearly tell we were getting in the way, multiple times! Was walked past at least 13 times. It was not a big deal as we were able to browse the store, ask questions online in forums, and ultimately purchase online at a different store and a few items ordered thru Orland hobbies. Wish this place was just a little bit friendlier. Again, it's not a big deal, though. Hopefully, it's not due to color... hopefully, they are like this with all guests... didn't seem that way while we were there, though.
-
March 2023 by Mark K.
I liked Lombard Hobbies till recently when my order was messed up which I understand can happen but it's how the business handles it. While the error was corrected I didn't really care for their attitude over it even though it was 100% their fault. Doubt I will order anything more from them.
-
March 2023 by Your vending
I just purchased the Kato 3-103 unitrack wgh plan set. First they were very helpful in answering all my questions. When I went home I checked online the price. I am a small business owners so I like to give small businesses as much help as I can. In this instance they saved me money. Was more expensive on Amazon and eBay. From now on you are my go to train store thank you.
-
February 2023 by Michael Y.
I have been doing business with Lombard Hobbies for many years, and all I can say is I have never delt with a better hobby shop and group of employees then at Lombard Hobbies. They treat you like a friend more then just a customer....
-
February 2023 by Steven KC Railfan
Really enjoyed online shopping here! Great section, fast shipping, great prices and a nice inventory! Really will do more online train shopping here!
-
January 2023 by Max Lo
Great place to shop for model trains! People who work there are so nice and helpful.
-
January 2023 by John R
Lombard Hobbies is an excellent online resource for model railroaders. Lombard is like a local hobby shop that is a thousand miles away! I've bought from them several times and each transaction was smooth, with great communications. The purchased items are carefully packaged and ship and arrive quickly. Will definitely order from again and again.
-
January 2023 by CabCar Productions
Very much in stock of everything. The best part is going through the rows and rows of trains cars, locomotives, etc. I can’t wait for my next trip there! Definitely recommend.
-
January 2023 by David M.
Andrew and Lombard Hobbies sets The Standard for Excellence in terms of a customer-centric business philosophy. Andrew goes out of his way working often until midnight to ensure customer satisfaction. I experienced this unprecedented leadership first hand. Attention model railroaders, this is the place to shop for all your model Railroad needs. Lombard Hobbies is the Best of the Best.
