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February 2024 by Nick Ruf
I took my car in because my heater had stopped working altogether. First they changed the blower motor but then it wasn't blowing any hot air even though it was blowing air. I took it back and they told me it might be the resistor next which I was told my car didn't have so they just gave the car back and it wasn't fixed. I brought it back a third time and was told I needed to wait for some other part which took them a week to get. When I got the car back it was basically doing the same thing blowing air but no hot air. I went back a 4th time and Carlos at the desk told me it might be the thermostat next and he actually told me I need to let my car warm up like I'm lying or I'm an idiot or something. He also said there was no one there to change the thermostat at the time. I decided to go to the Chevy dealer next cuase pep boys seemed unable to fix it. The Chevy dealer said it was a coolant leak. They fixed it in one day, after I spent a month dealing with pep boys. It really seemed like they were just guessing what the problem was and didn't know what they were doing and then acted like I was crazy when I brought my car back that I was expecting to have heat after I paid them 900 dollars. I won't ever be going back to pep boys after this experience, the staff at this location was a total joke.
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February 2024 by elizabeth m
Just had my tires installed, the service was time efficient and excellent from start to finish.
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January 2024 by AJ R
Steve was very helpful
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January 2024 by Batina Davis
Very professional. I love it
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January 2024 by robert hernandez
The staff was great especially the guy behind the desk, Steve.
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January 2024 by Anthony Trejo
Horrible service and horrible attitude.The older gentleman working behind the desk had nothing but attitude when speaking to us, And the gentleman supposedly Doing the diagnostic on our tires, Gave us a attitude as well..Went there for what should have been a simple diagnostic on the tire and possible tire pitch turned into A sales pitch, Stating that all four tires needed to be replaced, Due to age stating that the tires were 6 years old. When in fact I know they are only three or four years old at best. Didn't even give the option of repairing tire just stated that they couldn't repair it and all four had to be replaced.When I put my foot down. And just stated that all we wanted if they couldn't repair the single tire then to just replace it's for the meantime, Until we could plan to have all 4 tires replaced properly.But it didn't seem like they liked that option too much because they then stated that they didn't have the proper tools to replace the tire. And then just simply gave us the keys back and that was the end of it.Didn't give us any options of what to do next. Just simply gave us the keys back and walked away.Got even funnier when I called their competitors down the street. And they were able to help us way more over a phone conversation, than Pepe Boys could do in personThe only nice person that we interacted with Was the young lady that gave us our keys back.
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January 2024 by Christal D.
Hi went to PepBoys now I remember old school PEPBoys and the new updated it's been years, but one they were they only ones that had my tire, But the young man Carlos, GM and the technician Elliot made a great team. I had an 8am appointment they opened promptly, Carlos's had lot of information about the sales, and how tires worked, and he explained the sensor in the tire and explained so many things and when it time for tires I will go back there thanks Carlos and the crew
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January 2024 by Joy B.
Great service. I did not have an appointment but took my car there to check a brake light and headlight. After a short wait (30 minutes) they took by car for an inspection. They replaced the headlight and determined the problem to be my turn signal light and not my brake light. They were able to replace both and I was on my way within 90 minutes of arriving. Pete at the front desk was pleasant, knowledgeable and kept me informed while I was waiting. Would highly recommend them.
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January 2024 by Nicholas P.
Ike was amazing to work with. He went out of his way to find the perfect tire for my car and save me money.
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January 2024 by Angie Rubino
All employees at Pep Boys at this location are very nice very helpful. Very happy to come at any point in time for anything.
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January 2024 by AJ
Ike was great! Very helpful and quick service.
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January 2024 by Adnaan Waseem
I brought my car in for a few things. The work on the car was good hence the extra star. The customer service was pretty horrible. I left there feeling like I got taken advantage of.
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January 2024 by Sally Ruecking
Great service Steve, Stephen and Ike!
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January 2024 by Marko Mijalkovic
This shop doesn't recommend.
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January 2024 by lidija ruppenstein
Great customer service
