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May 2024 by Randi Shoshara
I am not one to give negative reviews, but the experience I had with the owner was unacceptable for a pet professional retailer to any customer entering her store with a pet. I went in with my dog and he had a poop incident. I do walk my dog and he did do business earlier so I did not expect him to go again. Before this happened, I was friendly coming in and even said hello to the owner. I was expecting to look for new food for a cat we recently adopted and maybe some treats for my dog. But shortly after we went in I apologized and told her my dog just had a poop incident. I asked her for a bag forgetting that I had my own with me and not in the car. I told her I'll clean it up but that she will need a mop. She was very huffy and puffy and told me 'don't you have your own bags?" Remembering then that I did, I cleaned it up. But she kept going on with her terrible attitude saying her words literally out loud with a disgusted and frustrating tone. I then explained to her, which I shouldn't have to, that these things happen. If you run a pet store accepting dogs to come in, accidents will happen at some point or another. Working in the pet industry myself, I understand that these things just will happen. So I was shocked at her response, her overall attitude, and that she was so angry about it. After all was cleaned up, which took no time at all, she then asks me what it is she can get me as if I'd spend my money there after such treatment. I said "nothing anymore."I should of went with my gut and just went to the local small business competitor that has never treated me as a customer in such an unprofessional manner. This place has lost any future business from myself, and for any of the clients that I do business with professionally, I'll be sure to pass on my experience if the conversation comes up for referrals which is often. I will continue to refer other businesses according to their need instead of hers to find pet products. As far as any other staff I had dealings with here and there over the years, they were always very friendly.
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May 2024 by Nokaoi Total Wellness
When the owner heard my situation with my cat and I, she threw in a couple of samples of treats, some food and water bowls that were given to her by a supplier and special ordered a product that I couldn't find anywhere but online. I highly recommend Ruff Life for all your fur baby needs!
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September 2023 by Dane LeBeau
Becky was super friendly and helpful. She connected us with a specialty diet for our dog that we have had a very difficult time finding. Thank you Becky!
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August 2023 by Zach Vaci
Hands down, the best for all your pet products! They really care about the pets and the customer! The best experience and I highly recommend!
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August 2023 by Bryan H.
A great local pet store. The owner is alway friendly and able to help answer any questions you might have. We love the convenience of this local Lombard store.
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June 2023 by mary jo pennebaker
Best Dogs Store! Becky the Owner is so sweet and I love to talk with her. She's so good with recommendations
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March 2023 by Danielle LaVeau
Becky at Ruff Life has been an essential part of our lives as a dog owners for years. Her welcoming and friendly demeanor makes us and our dogs feel at ease every time we visit. She has the best selection of dog food, treats, bones, and toys that I know are good for our babies. What sets her apart is her exceptional customer service - she remembers our names and dogs' names from the first time we met!I remember the difficult time when we lost our beloved dog, Clark. Becky was there to comfort me through it and even cried with me. It was an incredibly touching moment that I will never forget. She is not just a business owner, but a true friend to her customers and their pets. She’s a staple in the community and Lombard is blessed to have her.We now have two new schnauzers that she has welcomed with open arms and knows just what they need. They can't get enough of her cuddles, and our visits to Ruff Life have become precious highlights in our lives. I can't recommend Becky and Ruff Life enough - she truly makes a difference in the lives of dogs and their owners.
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August 2022 by Rick Fetterhoff
Great local pet store that accommodates all my special requests!!
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May 2022 by Angelina Gomez
Amazing store! Just got some things for my pup for the first time and it was such a great experience. Erin(Arin) so sorry if I spelled her name wrong, was very kind and helpful. Excited to return!!
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May 2022 by Madeleine Washington
My doggie loves it hear better than petco
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April 2022 by Emily F.
My go to pet supplies store. The owners know their product, and can narrow down the best options for your pet based on their needs. By far the best experience I've had compared to Petco/petsmart etc. they really care about the well being of your pet.
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March 2022 by Dan Cash
Ruff Life is a great, privately owned, small business in Downtown Lombard. I've met the owner on multiple occasions while in the store and it is clearly evident they care about you as a customer. Great selection of anything your pet could need and a great rewards program too!Much nicer/more comfortable place to go than any of the larger chain pet stores.
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February 2022 by Nici
I love this store and people! Always welcoming and always happy to see me and my pup. Great selection of items at good prices and the loyalty points are worth it. Shop local!
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February 2022 by Cathy Mobley
Very I formative and customer service is over the top. I highly recommend. Ask for Becky!
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January 2022 by Janette Rodriguez
We love shopping at this store. They have the best customer service and the items we need for our dog.
