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September 2023 by Lisa Fanucchi
Made an appointment thru my insurance company-went and got the estimate. They told me they could do the work that day, I wasn’t prepared so I said I would make arrangements and come back. I contacted my insurance company and they told me there was no estimate. They proceeded to tell my insurance company I was a no show. How infuriating. As a woman I feel discriminated against. I was there. The guys name was Chris and he told me it would cost around 1500. Plus my deductible. Why would they tell my insurance company I was a no show. WHEN I WAS THERE!!! What a waste of my time, and very dishonest. I would never recommend. No matter how good their work may be.
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August 2023 by Richard Fioretto
Such a great experience, the updates, constant communication, it looked like a brand new car. Ross, Bird were amazing. Frank the gentleman who did the actual work was great and actually shared pictures throughout the process. I highly recommend this body shop.
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June 2023 by Deonte T. Killion Sr
Was in an accident, somebody not paying attention in traffic and he hit my driver door. I didn’t second guess who I was going to take my Jeep to because of previous work they’ve done. Service King kept me informed about my Vehicle. Even when it went a day past the estimated date, they kept me inform. Professional when I walked in and professional when I picked my Jeep up. Thank you guys. I hope I don’t see you again lol, but if I do, you have my business again.Service: Body & Trim
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May 2023 by Pedro Fuentes
Don’t waste your time it took me almost one year for them to work on my vehicle at the end they didn’t do anything so I have to switch to another company. Also, they tell you they call you back and they never do.Service: Body & Trim
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March 2023 by Tim Willis
I was very happy with Service King in Lombard. Everything from the estimate, communication, professionalism, administration and body work were fantastic. They made the process easy to understand and answered all questions.Services: Auto engine diagnostic
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February 2023 by Pat McManus
Great customer service explained what will be done from start to finish and kept me informed of the work being completed all the way to my looking brand new.Services: Tires
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January 2023 by George Cruz
Disappointed. I’ve brought my car before and recommended others here. Nope my son brought his car here and while they did good work, they forgot about an issue with the hood latch and it’s been over 2 months and I’m still waiting for it to be resolved. It wouldn’t be such a big deal because I know there are parts and delivery issues all over, but it’s the constant lack of communication and updates that I feel they aren’t doing much for me since the insurance already paid them. How hard is it to call a customer back like you said you would to inform them about your car part? Very upset.
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January 2023 by R Walker
Excellent customer service. Friendly environment. Performance and repairs are Exceptional. Also, car was ready on said day. I will always take cars to Service King for repairs.Service: Body & Trim
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January 2023 by Meka Moore
Service King has awesome customer service. They notified me with updates daily. Everyone was very friendly and went over everything with me in detail. Great job!Services: Transmission
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January 2023 by cynthia petro
They did great on fixing my car. But my parts were delayed several daysService: Steering & suspension repair
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December 2022 by Jesus Villarreal
They Addressed the issues with the vehicle and did a top notch job paint looks smooth as silk Thank you
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November 2022 by Brian Boyd
Service King Lombard was great a few months ago when they did a major repair on another vehicle. Since then, they changed to crash champions it is totally different. I brought a vehicle in for an estimate and asked multiple times for an estimated time frame for repairs so I could plan accordingly. They sent an price estimate by email but there was no estimated time frame. I have been trying for two weeks to get an answer. Every time I call, I have to leave a message for Bruce who never calls me back. I have left 4 messages and sent an email over a two week period without response. They have completely ghosted me. In my last message, I said I would be taking my business elsewhere unless someone calls me back. Still no response two days later. Very frustrating and a waste of time.
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November 2022 by peter Jordan
would have gave 0 stars if they let me, no one ever called me back
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June 2022 by LaTrice Anderson
DO NOT TAKE YOUR CAR HERE!! Unfortunately I was in a car accident and needed to get my car fixed. Service King was highly recommended by a friend who knows the GM's and Higher Ups out of the Richardson TX location. I got my rental and I had my car towed to the location on 3/19 with repairs starting on 3/22. I was told they would have my car completed within the estimated time frame of April 6th give our take a few days. I received a phone call that parts were on backorder and that it would push my completion date out maybe a week or 2. I was completely understanding as EVERYTHING we know is delayed due to the pandemic. Tiffany the Service Writer along with a host of others has called multiple times to provide updates however the updates became disappointing when the completion date was continously pushed back due to "parts being delayed". Fast forward to May 5th (1 MONTH PAST THE INITIAL COMPLETION DATE AND STILL PAYING OUT OF POCKET FOR A RENTAL CAR) I received a phone call from Tiffany that all parts were finally in, my car was in paint and waiting for assembly I should have it tomorrow May 6th. Finally.. well that's at least that's what I thought. Nope, I received a phone call again stating it was "STILL WAITING FOR ASSEMBLY". At this point I reached out to the person who recommended the shop. As a highly respected and requested tech in the southwestern region he stated "no this sounds like something went wrong or someone messed something up and this is their excuse to buy time and fix whatever it is." Here I am May 13th, another promised completion date that has come and will surely pass, almost 2 months from the date I took it in and I STILL DO NOT HAVE MY CAR BACK. What is really going on? Nothing but excuses after excuses and empty promises. I wonder if Jeff McFadden is aware of how poor one of his locations is preforming. Highly disappointed that this company is not living up to their mission.Services: Painting
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May 2022 by zee isl
The actual things that were replaced were nice. The work was good except for where they damaged the paint but did not want to admit it. Not satisfied with their service. They lack communication skills. In need of better management. There was a confusion daily of when to pick up the car. When we came to pick it up there was paint chipped in the back which they tried to pin on us. It wasn’t in the before picture but it was in their after picture. They said it probably came off in the car wash due to a previous paint job. But why would they give such a rough car wash to this car when it was painted during this repair? The receptionist told me hand wash only. They weren’t ready to take responsibility and we’re looking for a way out. But I knew that the chip was not there before. Communication lacked because I was told it was ready Friday. But I wasn’t able to pick it up over the weekend. Then on Monday I got a call that it’s actually not ready and should be ready Tuesday. Never got a call. Then when I called Wednesday they said it should be ready that day and they would call. Still no call. Thursday I called for answers and they said the car was ready since Monday for pick up ????!!!!!!! So what is all this confusion. Was it ready or not? Also the manager was throwing her old employees under the bus saying they didn’t have any record of us coming in before. And when I came in to pick up the car and pointed out the chip she was able to pull up those pictures back when her “old employees made no record of our visit” and zoom in to see if the chip was there. I have never seen anything like this. Obviously won’t be coming back. Only came because it was All State’s “trusted” repair shop.Services: Painting
