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July 2023 by Zee
They charged me over 20 bucks for gas because they said its not at a half tank even after i showed them the picture i took as proof that it was. Then charged my card an extra 30 for a late fee on top of the bulls**t charges WITHOUT MY PERMISSION OR NOTICE while i was waiting for them to investigate the inquiry and get back to me about what i owe. Bunch of SCAM ARTISTS. Disgraceful and disgusting.
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May 2023 by Cassandra Barber
If I could put zero stars I would. Horrible place DO NOT GO HERE. They will lie and scam you for more money.
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February 2023 by emirhan çapkın
I tried to rent u haul from there but they didn’t put the key inside box I wait there almost 2 hours and freezing it was really terrible
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September 2022 by Alan Vargas
Reserved a truck a week in advance, paid for said truck in full the night before. When we went to pick up the fully paid for truck we were told that it had been given to someone else and dismissed. Refund was unavailable in store, had to call the corporate number and wait almost a week for the refund.
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April 2022 by Chandra Sekhar Thatavarthy
Great place, the person who dealt with us was very nice, highly recommend this place.
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September 2021 by Usman Ahmed
Easy and helpful
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September 2021 by Candid Reviews
The gentleman that owns the shop and handles the uhaul was very friendly, prompt, and willing to assist me with my Uhaul rental.
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December 2020 by korvonte davis
so i got my quote and confirmation receipt and everything before they gave me the location to get the truck. i drive to the location, and there IS NO OFFICE!! i call the number AND THEY DONT ANSWER. i even arrived early!! THIS PLACE IS SO UNPROFESSIONAL AND I CANT BELIEVE I JUST WASTED MY TIME. NEVER AGAIN. IM GIVING THIS A NEGATIVE 1 REVIEW.
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October 2020 by Will Fenholt
We filled up the gas tank to full less than a mile from their location before we dropped it off. Woke up the next day to find out they charged us for gas because they claimed we didn’t fill it up before drop off, so not only did we pay for gas at the station, we had to pay for it again from this stupid place at a much higher rate. Not cool! Never getting my business again!
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September 2020 by umair khan
I m giving 1 star because I have to rate them otherwise they dont even deserve that. So I talked to them over the phone for when we need the truck and for how long we need it. They gave us a quote on phone so we agreed on contract. When we went there to pick up the truck, the guy gave us a quote charging 1 extra day which he didnt mention before and then started giving attitude. He basically gave us our id back and left saying he doesnt have time to deal with this. Some other guy comes in and asks what we need. We wanted to complain against him so the other guy said. Hes the owner. I would not recommend going to this location. Bad customer service and attitude for nothing. Not to mention I saw him reversing the trucks and hitting from behind. So that type of attitude is a no no for me.
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June 2019 by Nicole G.
Had to move storage units and decided to go with U-Haul based on great previous experiences. We chose this location just because it was most convenient to the new storage unit. The representative at the front desk welcomed us kindly upon arrival as he was finishing up with a previous customer. We filled out paper work very quickly as it only took about 5 minutes. The representative recommended we park our car in a spot that we can easily back out of so no one blocks us in. We got lucky and there was one towards the end of the lot. We met him in the back parking lot to grab our rental and he warmed us he didn't have enough time to clean the truck before us. There was coffee spilled across the entire steering wheel and the seats were visibly dirty. I did ask for some lysol wipes so it wasn't sticky at least and the representative kindly brought us some. My husband and I are both easy going people so it didn't bother us too much but the experience could have been 5 star worthy if the rental wasn't as dirty as it was. Overall, we had friendly and fast service. This is a convenient location to rent if you're in the Lombard area.
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June 2018 by Shirley Mertes
They were very helpful and knowledgeable which made our long distance move less stressful. Highly recommend this place