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April 2025 by VirVit
Sold expired medicine
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April 2025 by Lisa Staub
Worst pharmacy I have ever dealt with. My husband’s doctor called in a prescription which was rejected by insurance and more paperwork was needed to be filled out by the doctor. CVS never sent the form so my husband called CVS three times to get them to send it. He finally got a hold of them and a rude employee told him that an e-fax was sent and that the doctor would need to call them directly to get a regular fax. The doctor called twice to request that and they still haven’t sent. Worst customer service, definitely using Walgreens going forward. They treat you like it’s a privilege to talk to them, they don’t care about customers.
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April 2025 by Mary
CVS pharmacy in Long Grove, perpetuates exemplary service. In the past year I have had to switch many different blood pressure pills and the pharmacist has offered great information to help me understand the different medication’s. I would also like to thank the technicians for being so personable and helpful at the drive up window or in the store . There is one technician who goes above and beyond being helpful and nice. Thank you to the entire staff of the CVS pharmacy!!!!!
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March 2025 by Amir
My daughter is sick, doctor called in prescription, left a voice mail since no one ever picks up, one day passes, they say nothing was called in,
They are rude and hung up. Now I have to call the doctors office again, choose a different pharmacy since these guys are incompetent, wait another day for a flu medicine for my daughter that cab barely breath now.
Avoid at all cost
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February 2025 by Ana s
Manager at front area was great
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February 2025 by Ilya Stremoukhov
Great staff attentive to my questions
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January 2025 by Abdullah Shizgar
Online order pickup is the best thing at CVS. Thanks
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January 2025 by Kristy Worth
I now understand why people don’t like this pharmacy. Put through a prescription transfer on THEIR OWN WEBSITE. After a few hours I look up the status of the prescription. It says contact the pharmacy directly as they are having problems doing it. So I call the pharmacy. I’m not allowed to talk to anyone. I leave a detailed message just as directed. I get a call back only to be told “what do you need.” I explain once again what was needed and why I needed to contact them. He says, “oh we decided we’re won’t accept prescription transfers.” I said, “I filled out the entire application on YOUR WEBSITE. I didn’t just make this up.” He said, “yea this location decided we didn’t want to do that anymore. Call your doctor and have them write another rx and bring it in.” So I wasted an entire day already. Still have no rx. I decided to send it to a compound pharmacy instead. I refuse to give CVS any business now! Oh and it’s significantly cheaper. Bonus.
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December 2024 by Ellen Restis
Store is fine, staff friendly. The pharmacy is very chaotic, not overly helpful, very long wait almost every visit no matter what time of day.
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November 2024 by Shailesh Agnihotri
The store in Long Grove, IL has a disgraceful employee. Totally non cooperative and adamant.
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June 2024 by I like cupcakez
Never have my med on time. Horrible customer service
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March 2024 by Ed
Called pharmacy to help a someone get the over the counter medications and the pharmacist said have the person get the meds herself!
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February 2024 by P Newman
Incredibly poor service. I wish There was a zero star option.
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January 2024 by Dave Kogan
The pharmacy is great. The rest of the place is a dumpster fire. The prices are ridiculously high (Walgreens is MUCH cheaper) and there is nothing on the shelves. Here's a clue, order stuff to sell. What a waste of a store.
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December 2023 by nikil p
CVS SR mgmt needs to address the issues at this pharmacy. Long waits, multiple errors in dispensing and rude staff. Additionally, they make promises they can’t keep, like keeping my BP med in stock. Simple generic they can’t keep in stock which is ludicrous. Transferring all my scripts. Pls join me in leaving this CVS pharmacy until CVS SR. Mgmt takes action.
