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March 2024 by Baylee Alderman
Kelsey helped us through buying our first home, and was absolutely amazing for the entire process! As first time homebuyers we had a lot of questions and Kelsey never hesitated to walk us through documents/get us information, often after working hours and with little notice. Highly highly highly recommend ?
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November 2023 by Lisa Havens
Kelsey goes above and beyond to make sure her customers are taken care of and happy. She was there for us every step of the way when others weren’t. We are beyond grateful for all of her help during our complicated and stressful home purchase. We will continue to use her services and highly recommend her! Thank you Kelsey!
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March 2023 by Mike Leitner
They do not have a program that allows bi-weekly mortgage payments in order to shorten the payoff time. Not a customer-friendly bank despite what their advertising says. I’ve had much better experiences with other banks and credit unions. Not terrible, but certainly not great.
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March 2023 by Marc Bright
Absolutely outstanding service and professionalism. I couldn't ask for better. You have an outstanding team at Northwest Bank. Keep up the good work.
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March 2023 by Jon Ryks
Loan payments online should not have a convenience fee.
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March 2023 by Cheryl Marshalll
Been a customer of Northwest for more years than I can remember. Love that an actual person answers when you call.Always very helpful.
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July 2021 by Nicole Zamudio
My husband and I have worked with Kelsey Bronkema over the past year and she went above and beyond in helping us accomplish our goal in purchasing a home. She gave advice and realistic timeframes for improving our credit. When we took her suggestions and put them into action, we immediately started seeing improvement. Without her help, we don’t believe we would have been able to get our scores improved in the timeframe that had passed by the time we were able to put an offer in on a home. She isn’t there to just do the work, she truly cares and wants to see you reach your goals! From start to finish, she was always attentive in answering any questions we had and explained everything in depth. We are so thankful for her expertise!
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July 2020 by Linda King
Very professional, friendly and eager to help always. Left BOA to come here. Excellent customer service.
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July 2020 by Michael S. Downs
Good bank, good people.
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March 2020 by Steven LeParte
Friendly staff and great company to get your mortgage through.
