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December 2023 by Merry Joy Barago
So glad to know this credit union to refinance my car loan. Very fast and smooth. Ashlee helped me process my loan efficiently. Thank you Ashlee. Definitely recommend her to everyone.
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December 2023 by Alicia Billups
I would like to thank Donna again for going above and beyond to help with my car loan and more. I’m so thankful and grateful for her. Donna has helped me in the past with a personal loan and everything with smoothly. Donna is very professional and will follow through to make sure things are getting done. Processing a loan virtually on the phone or online can be scary bc u not sitting face to face but Donna walked me through everything. Patience is a virtue Donna thank you for sharing your testimony situation with me I can relate. I’m glad I chose Rock Valley credit union. Keep helping 815/779 community
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December 2023 by shayna rever
Alissa was very helpful in setting up a CD. So grateful to feel like a valued credit union member and not just another number at "Big Bank!"
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December 2023 by Adam Watson
Dan and Cynthia were very helpful in helping me get a loan for my new vehicle!! Took a couple extra days overall a great experience!!!
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November 2023 by Lori Cavanaugh
Once again Rock valley was a huge help in purchasing another vehicle such a amazingly helpful staff made it such a easy experience. I highly recommend you put your trust in them .thankyou once again Rockvalley
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October 2023 by Lisa Parkinson
So far so terrible Donna in the lending department sent me an email with a link that didn't open. I called twice to get specifics, calls not returned so emailed back. And she replied by email that she had an issue with her phone and I apparently should have known this? and I should've emailed her earlier then she could've helped me...she had said it would be smooth and she said she was a guru the day before Let's all email her everyday to check her phone and make sure it is issue free and links sent actually open
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October 2023 by Edward Allen
Pam is a not nice person, I had called to ask a simple question, “how to make my car payment” since they moved to a new system.I was told I should already know about the new system, and how to make it because they switched over 3 weeks ago.If my car payment is due once a month, how would I know about it until now.I will keep all of my other questions to my self, since apparently it’s very annoying for the staff to help customers.
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October 2023 by emily
Donna has gone above and beyond to help me with a car loan this week, and previously in 2019. I had a horrible experience with a dealership this week but thankfully Donna was able to make it work for me. I couldn't be happier, and I will recommend her to everyone, especially first-time buyers!When filling out a loan application with Rock Valley Credit Union online, you are able to select who you want to work with, I suggest Donna!
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September 2023 by nathan riggins
It has always been a pleasure being a member of RVCU. I recently applied for a loan to consolidate some things and Donna was nothing short of amazing with the process. Thank you!
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August 2023 by Dana Coutu
Great rates. Helpful staff. Been with RVCU for a long time and they have always been the best.
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August 2023 by k8ldydragon
Rock Valley went above and beyond in helping me with my car loan! CarMax was a nightmare with bad cars and my lender Donna did all she could and helped me with returning 2 cars to them. Then they helped me with my final loan at a MUCH better dealership!
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July 2023 by albert salas
I got a very quick response regarding how to open a new account so I could possibly win something every time I make a deposit..
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June 2023 by Romeo Rallo
Went to refinance a car loan I have and Ashley helped me. Did the app online and from there they're very helpful. Notified me everything that was going on and was able to do it over the phone. Didn't have to go in person which was nice because I work 5 12 so I really don't have time to go in person they got the loanapproved for us and at a way better rate
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June 2023 by Jason Bailey
My experience with Donna Kownacki and her associates at the best credit union I could ever imagine rock valley credit unoin was absolutely amazing they took an opportunity to reach out and help a person who was in such a struggle and no way out they took the initiative and time to get to know me and after 3 weeks of endless hours and dedication they have completely turned my life around and if u are ever looking for a loan specialist Donna is ur lady
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May 2023 by karla sanchez
I highly recommend RVCU, the type of customer service, efficiency and promptness is amazing. If you are not banking with RVCU you are missing out. Thank you Ashlee Lena you are the best!
