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October 2023 by Robert D.
Went into the credit union today to exchange a roll of quarters for a $10 bill and asked about opening up an account. The teller told me she cannot take in any quarters due to the "Patriot Act." There is no such clause in The Patriot Act saying you cannot exchange money. Not to mention they were pretty rude and snobby. Not only did they not get my business, but I went next door to Northwest Bank and they were more than welcoming.
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October 2023 by Sonia Martin
They get a negative 5!I have been with RBCU since I was 13 so over 30 years. They have gone from being a family friendly, family focused group to a group of rude, disengaged group. I have kept my account with them in spite of not living in Rockford. I have had 5 of my 6 car loans through them. I WILL NEVER DO ANY BUSINESS WITH THEM AGAIN!!SO RUDE AND UNAPOLOGETIC!
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October 2023 by Sonia M.
They get a negative 5! I have been with RBCU since I was 13 so over 30 years. They have gone from being a family friendly, family focused group to a group of rude, disengaged group. I have kept my account with them in spite of not living in Rockford. I have had 5 of my 6 car loans through them. I WILL NEVER DO ANY BUSINESS WITH THEM AGAIN!! SO RUDE AND UNAPOLOGETIC!
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October 2023 by Sonia M
They get a negative 5!I have been with RBCU since I was 13 so over 30 years. They have gone from being a family friendly, family focused group to a group of rude, disengaged group. I have kept my account with them in spite of not living in Rockford. I have had 5 of my 6 car loans through them. I WILL NEVER DO ANY BUSINESS WITH THEM AGAIN!!SO RUDE AND UNAPOLOGETIC!
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September 2023 by Martin Marco
I have had several auto loans with them since 2017 and never had any issues. They have always been polite, helpful and friendly. Their rates are always the best and have been really good whenever I have purchased a vehicle from a dealership, and made sure everything was perfect.
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September 2023 by HppyPanda x
They are super mean and nasty, I'll avoid this place if I can.
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March 2023 by Tim Patrick
My experience with this credit union has been nothing short of a nightmare. They have gone way downhill in recent years. If you want the most unprofessional people ever looking over your money, look no further. But if you’re not a sadist who enjoys not being treated like a criminal with their own savings, literally any other option in Rockford would be better and that includes under your mattress.
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January 2023 by erica martinez
Not friendly they don't greet you short staffed and slow
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December 2020 by Heather Finney
They have hidden fees of sorts such as $900 for not carrying full coverage and $404 every 90 days even if you have ppl. Although you are still fully responsible for the loan. That's 2100 in a year extra onto your loan. Someone please file a civil suit, just doesn't add up. They are a hidden cash advance shop.
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July 2020 by Jeff Oberts
Our primary mortgage is through RBCU and we could not be happier. Between their customer service and rates, they can't be beat. I highly suggest contacting Kari if buying or refinancing a house. You won't be disappointed!
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September 2017 by JLyn Hansen
Great service, great rates, and great products. One stop shop for banking
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August 2017 by Anthony Sanders
I cashed a check drawn on this bank today and I was treated as if I stole the check, even called the member to verify I didn't steal her checkbook. Also asked the member the reason she wrote the check to me. Super embarrassing and unprofessional.
