The Great Escape Rockford is highly praised for its excellent customer service and helpful staff. Customers appreciate the patience and knowledge of salespeople like Garrett, who go above and beyond to assist with purchases such as pools and patio sets. Many mention that the staff build more than just sales—they establish relationships, making customers feel valued and confident in their decisions. The team is known for being honest, knowledgeable, and willing to answer questions thoroughly, creating a trustworthy shopping experience. Customers also highlight the quick and efficient service, especially when dealing with staff like Caden, who provided prompt responses and smooth transactions. The store's staff are described as making sure customers test products, like chairs, to ensure satisfaction and durability. Overall, shoppers feel that their experience at The Great Escape Rockford is positive from start to finish, whether purchasing furniture, pools, or leisure products. They recommend the business for its reliable service, helpfulness, and the relationship it fosters with customers. Many are pleased with their purchases and plan to return for future leisure needs, sharing their positive experiences with others.
Bought a new pool and the salesperson, Garrett, I think his name was, was so patient and helpful. Will go there for all of my leisure time products from now on. And, will refer everyone I can about my wonderful experience!
October 2023
This place is amazing. I trust the sales peopleSo much with any questions. We bought our pool here and every time we go back they’re helpful. They didn’t just sell us a pool. They sold us a relationship with them. If you’re considering buying a pool, invest in this business.
September 2023
We had a great experience from beginning to the end with our sales rep Garrett. He went above and beyond with every detail. We are very pleased with our patio set and umbrella. I would definitely recommend Great Escapes!
