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January 2023 by tak chow
Jeff is very helpful. He went above and beyond to resolve my Samsung phone problem.
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April 2022 by Rebecca Diaz
Jeff and Eliana are knowledgeable and friendly. Very helpful to get you in and out of store without questions unanswered. Location is perfect for me. Thank you!!
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April 2022 by DON KING (BDD365)
Great customer service!!! Very knowledgeable and had exactly what needed
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January 2022 by Kirk France
McKenzie was able to answer all of our questions and get things set up for us. Completely made my wife and daughters day!
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January 2022 by Duncan Sanders
Jeff was very helpful and knowledgeable. I’ve already recommended Jeff to my friends and family.
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January 2022 by Alex Derry
Jeff was extremely knowledgeable and polite. He answered question I had and gave the pros and cons of each phone we discussed!
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January 2022 by David Stine
My phone died beyond revival. McKenzie was great. Face us the options, costs, and did set up of new phone.
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December 2021 by Stephanie Lindquist
Jeff, the store manager, is very easy to work with. I really felt like he tried to get us the best deals and explained everything. Our experience was easy, informative and painless thanks to his help.
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December 2021 by Kay Kath
I had to upgrade from a first-gen flip phone to a smartphone, so everything was unfamiliar to me. I will echo everything from a previous reviewer - Jeff was so helpful and patient. He was very informative, explained everything, suggested an appropriate phone for my needs, and customized a plan. I highly recommend this location to everyone!! Excellent customer service - thank you, Jeff!! K & M G, LP, IL, 12/4/2021
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August 2021 by Justin Sura
Jeff the store manager currently #1 in Russell wireless, he brags and shows the scorecard is a snake. He slams insurance saying you must take this and call to cancel. This is to help his attach rate for commissions. When you politely decline he rants about how Verizon will close the store and you should order online and pick up else where.Basically this is like a dealership refusing to sell you a car without the extended warranty.He has to lie,cheat, and steal to win! DO NOT SHOP HERE UNLESS YOU WANT UNNECESSARY CHARGES ON THE BILL, HORRIBLE EXPERIENCE, AND TO REWARD A SNAKE!
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August 2021 by Katlynn Gütt
They helped so quickly after I had such a horrible issue and experience with another phone company. Verizon all the way !
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August 2021 by Sarah Hyser
Jeff was extremely helpful. He helped me make the right choice.
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July 2021 by Melissa Mantia
Jeff was super helpful when changing our phones over to Verizon. Great customer support overall! Very friendly and took the time to go over everything with us. Would recommend this location over any other just for Jeff!
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July 2021 by Brian Geier
Jeff has been outstanding with his knowledge as well as his service. Us at Top Notch Roofing would like to thank you sir and keep doing what you do!
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May 2021 by Chanze Schumacher
Store manager Jeff is awesome! I cannot express enough how patient and helpful he is. I highly recommend going to this Verizon over others simply because of the quality of Jeff’s customer service. My phone was pretty much inoperable and Jeff made it work so I left with the newest phone for only 30$ today, When I told him money today was an issue. Definitely felt like a valued customer. Honestly if I could give it more stars I would. This is the energy all managers should have ! Thanks again Jeff!!!
