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January 2024 by Natali- Eishla
I sent my items to the wrong address and contacting the customer service email, they were able to help and resend my package to my current address and a fast and professional way. Very much appreciated
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November 2023 by S L
Love shopping at Coal -N- Terry! I've been a customer for about a decade or so and have always had a pleasant experience. They've always been so helpful with any questions or concerns I've had throughout the years... They've accepted items I wasn't happy with for store credit evn though their policy states that can't exchange if a coupon code has been used for purchases. They were also willing to fix the hood on one of my jackets I purchased many yrs ago at no cost! Best customer service! I'll be a customer for life! Lol thank u Coal -N- Terry! I appreciate you!!!
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September 2023 by G Rubenstein
Terry and Coal is one of my favorite places to shop. super cute oversized hoodies and really cute going out stuff. i’m literally obsessed with everything I got! Everything is really good quality.
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May 2023 by Halen Rodriguez
Clothing is great quality! I love their pants
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December 2022 by Brianna Cardinale
What an amazing company! I typically don’t write reviews, but this company deserves one! The quality and fit of their products are 10 out of 10. And on top of it their customer service team is quick to reply with any issues or questions. In my opinion more clothing companies need to be like Coal & Terry vintage.
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October 2022 by Ci G
Amazing customer service. I had tried to change my order and they were very quick with their response and extremely helpful. Love the pants I got, great quality and perfect fit. I most definitely will be ordering more from them. Thank you!
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October 2022 by Ashley R
Great cargos! CS was responsive in helping me with my correct size. I went up one size for a more casual relaxed fit . Love that you can adjust the waist!
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August 2022 by ELASIA NICOLE
KEEP YOUR MONEY!! I REPEAT KEEP YOUR MONEY!! It’s been two weeks and I haven’t received my order! I sent numerous emails, no one has gotten back to me. Somehow I have a tracking number but the post office never received my order! Cardi B’s voice “that’s weird” iykyk. Very slow and unprofessional. I ordered in advance for my event to still end up with nothing. Unbelievable. I hate companies that are all over Instagram everyday but have zero respect for their actual customers. I wish I could leave 0 stars.
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July 2022 by Twenty four Seven online
I was reluctant to purchase from them due to some of the reviews I’ve seen. I took advantage of their 40 percent off sale thinking I had nothing to lose. I got my order 2 days after my purchase and I am very satisfied with all of my clothes. Their cargos fit so good. A bit pricey but I’ll definitely shop here again.
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June 2022 by Lika Niki Piscina
Love the brand! Quality is amazing.. and most importantly most original design! Customer service is very helpful and friendly! 100% recommend..
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April 2022 by Carbot
Placed a order today really nervous after seeing these reviews I will come back with one star or 5 . I sent several emails already to confirm the sizing no response yet ?Update #1 got a tracking # in one day see what happens all items ordered shipped.Update #2 order shipped and to arrive 4/15 will give a final review on the quality. So far no problem or complaints.Final word all items received good quality. I think the one star reviews are from some competition or haters.
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December 2021 by Kelly Lauren
Excellent customer service! This was my first time ordering from Coal n Terry and they helped me find my correct size to ensure the perfect fit! I went back and ordered two additional times this week! Will be ordering more in the future
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December 2021 by Lexi Logan
I love coal n terry. I have purchased over 8 cargo pants from them and they look so good. Check them out on my IG xoxo
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December 2021 by Jane Matthews
Fast shipping and great service. Can’t wait to order from them again.
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September 2021 by Brandon Mahone
Ordered a crop top and a leg bag from them 2 days ago, and it arrived this morning. so awesome
