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October 2023 by JazIv I.
Good Walgreens. Staff is consistent. They just run out of things a little too fast. Other than that never had any issues
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September 2023 by Lisa D.
Zero stars if possible.It's almost criminal how poorly this pharmacy is run, I'm sure I'm far from the only one who goes without their medication due to the ongoing incompetency of their staff. I get my controlled substance medication through tele-health, which cannot be transferred, so I have no choice but rely on whenever they feel like answering the phone which is NEVER. I have logged several hours between yesterday and today waiting to get my medication, each time I was either disconnected or had waited too long and had to hang up to tend to other things in my life...When you call they initially connect you to a call center with a "pharmacy tech" to appease you I suppose, then you will be sent to the 7th circle of Muzak call hold for up to half an hour where you will then be disconnected. Has happened sooner in the multiple times I've called in the past couple days in the vain attempt to get my prescription refilled (again, it's tele-health so they don't get auto-filled, I have to call and go through this absolute nonsense)This is a years long pattern with no indication of changing, I will definitely be switching pharmacies. Not that they give a shit.
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June 2023 by Gail F.
I have called this Walgreens pharmacy on several occasions and am put in hold hell each time ending with me being disconnected. I don't know how the other Walgreens work, but it seems the management would rather anger their customers than to pay staff to take the calls.
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April 2023 by Stephanie
Pharmacy is terrible! Long wait times ALWAYS they never answer the phone here EVER. VERY disorganized and bad customer service even for the providers they can never get through to send a prescription over. If u live in the area I suggest the one on oak park and Ogden ALWAYS quick and efficient ALWAYS answer the phone there
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January 2023 by Matt
The pharmacy lost my prescription and wouldn’t help to resolve the problem.
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January 2023 by Roy M.
Absolutely terrible pharmacy!!! If I could give zero stars, I would! I've been going to this store for over 20 years, but no longer! I should have seen the already terrible reviews and not gone. Stay away! Find another!
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December 2022 by Adi
This is the 3rd time in a row where I get a text message saying my med is ready to pick up; when I go to pick up they a always say they don’t have a prescription. When I show them the message on my phone it magically appears in their system and always say they have to order it. A complete chaos at this location
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December 2022 by Westwyn Dental
We are calling from a providers office can not get through to the pharmacy. We have waiting on hold for long periods of time and have called at various times. Still no answer from anyone.
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October 2022 by Scott F.
Just HAD to post a review about the employees at this Lyons store...especially Jasmine. She was absolutely wonderful...she went above and beyond to help me with finding the right product for my son...Future management material for sure!!!
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July 2022 by Lisa (Lika)
Left on hold for 1 hour and 20 minutes, then tell they tell my husband they're closed and system isn't working!Next day, on hold for another 20 min.Management really needs help at the store!
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December 2021 by Project W.
Always 30 people in line, the slowest and rudest employees, managers are rude, go here if you want to waste an hour out of your day at Walgreens every time.
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December 2021 by Lisa G.
While the staff at this location are kind and seemingly capable, they are simply unable to run a functional pharmacy operation. Whether due to staffing issues, poor management, or some deeper dysfunctionality with the Walgreen's business model, I routinely encounter difficulties getting prescriptions filled in a timely manner and without a large degree of hassle. Just today I waited on hold three separate times (for 15 minutes each), only to have my call abruptly disconnected THREE SEPARATE TIMES when I finally made it to the top of the call queue. No pre-recorded voice warned me of the impending call drop...just an abrupt and (oddly appropriate) three-tone eff you! They also have recently closed their drive-thru service to all non-Covid customers so that Covid tests can be administered as a drive-thru service. I find this unacceptable, as they are, first and foremost, a pharmacy. This decision has resulted in long lines inside their store, making it impossible to distance from other customers who may or may not be ill. This also requires their ill customers to enter the store and stand in long lines waiting for their medication. This is not good customer service; it's barely service.
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December 2021 by Jonathan Charles
Don't bother coming here to get a vaccine.you make an appointment and then they go on lunch 5 min before your scheduled appointment. You have to then wait an hour for them to come back. They are very disorganized and un helpful.
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December 2021 by Cindy Chavez
always on hold at pharmacy and the drive thru line even before epidemic has always taken me at least 20 min!
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December 2021 by Jonathan C.
Don't bother coming here to get a vaccine.you make an appointment and then they go on lunch 5 min before your scheduled appointment. You have to then wait an hour for them to come back. They are very disorganized and un helpful.