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October 2023 by JazIv I.
Good Walgreens. Staff is consistent. They just run out of things a little too fast. Other than that never had any issues
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September 2023 by Lisa D.
Zero stars if possible. It's almost criminal how poorly this pharmacy is run, I'm sure I'm far from the only one who goes without their medication due to the ongoing incompetency of their staff. I get my controlled substance medication through tele-health, which cannot be transferred, so I have no choice but rely on whenever they feel like answering the phone which is NEVER. I have logged several hours between yesterday and today waiting to get my medication, each time I was either disconnected or had waited too long and had to hang up to tend to other things in my life... When you call they initially connect you to a call center with a "pharmacy tech" to appease you I suppose, then you will be sent to the 7th circle of Muzak call hold for up to half an hour where you will then be disconnected. Has happened sooner in the multiple times I've called in the past couple days in the vain attempt to get my prescription refilled (again, it's tele-health so they don't get auto-filled, I have to call and go through this absolute nonsense) This is a years long pattern with no indication of changing, I will definitely be switching pharmacies. Not that they give a shit.
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June 2023 by Gail F.
I have called this Walgreens pharmacy on several occasions and am put in hold hell each time ending with me being disconnected. I don't know how the other Walgreens work, but it seems the management would rather anger their customers than to pay staff to take the calls.
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January 2023 by Roy M.
Absolutely terrible pharmacy!!! If I could give zero stars, I would! I've been going to this store for over 20 years, but no longer! I should have seen the already terrible reviews and not gone. Stay away! Find another!
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October 2022 by Scott F.
Just HAD to post a review about the employees at this Lyons store...especially Jasmine. She was absolutely wonderful...she went above and beyond to help me with finding the right product for my son...Future management material for sure!!!
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December 2021 by Project W.
Always 30 people in line, the slowest and rudest employees, managers are rude, go here if you want to waste an hour out of your day at Walgreens every time.
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December 2021 by Lisa G.
While the staff at this location are kind and seemingly capable, they are simply unable to run a functional pharmacy operation. Whether due to staffing issues, poor management, or some deeper dysfunctionality with the Walgreen's business model, I routinely encounter difficulties getting prescriptions filled in a timely manner and without a large degree of hassle. Just today I waited on hold three separate times (for 15 minutes each), only to have my call abruptly disconnected THREE SEPARATE TIMES when I finally made it to the top of the call queue. No pre-recorded voice warned me of the impending call drop...just an abrupt and (oddly appropriate) three-tone eff you! They also have recently closed their drive-thru service to all non-Covid customers so that Covid tests can be administered as a drive-thru service. I find this unacceptable, as they are, first and foremost, a pharmacy. This decision has resulted in long lines inside their store, making it impossible to distance from other customers who may or may not be ill. This also requires their ill customers to enter the store and stand in long lines waiting for their medication. This is not good customer service; it's barely service.
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December 2021 by Jonathan C.
Don't bother coming here to get a vaccine.you make an appointment and then they go on lunch 5 min before your scheduled appointment. You have to then wait an hour for them to come back. They are very disorganized and un helpful.
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November 2021 by Stephanie R.
Worst Walgreens Pharmacy I have ever been to. DO NOT waste your time with these incompetent people. Doesn't even deserve 1 Star. Requires one to post. Make that negative stars.
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October 2021 by Brighid B.
I made an appointment for a flu shot online, in order to save time. It was actually a waste of time. They don't honor their appointments at this location. They will take all walk-ins first. And then to top it all off - they forgot about me while I was waiting. I had to go back up to the counter and ask what was going on.
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February 2021 by Sonia Avila
(Translated by Google) They have Western Union service that is very good for our Latino community and for everyone(Original)Tienen servicio de Western Union que es muy bueno para nuestra comunidad Latina y para todos
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December 2020 by Davorka Z.
Convenient location and usually really well stocked. Pharmacy is quick and easy experience. Photos center however is always a disaster. They can never find the order because the organization is non existent and each time I have to go back for a redo or some issue. I decided to do my photo cards there this year, my fault for not opening box before getting home because now I have to back for them to give me the right envelopes. If this was the first time it really wouldn't be upset... the issue is that it's every time!
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November 2020 by Iliana C.
Close to my house. Very convenient location. Never had a bad experience. Everyone who works here are nice people.
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June 2020 by Mike F.
Avoid this place like the plague. Walgreens merchandise has always been very expensive but this particular pharmacy is a disaster. Everybody I talk to agrees and has the same problems. It is understaffed, there is always a long wait and "computer problems," and they will tell you RX is ready when it is not and you always have to come back a few hours later.For literally years my family has received voicemails from Walgreens saying prescriptions are ready for pickup. We go, and the employees look at us like deer in headlights. They have no idea what we're talking about and say they don't have anything for us. I say, I received multiple voicemails about it. They say they don't have anything and deny that anybody called us, so I had to play the tech the voicemail. She said the computer made a mistake and come back in a few hours. What year is this, 1997? I've written to management and corporate and only get stupid form letters back that neither acknowledge the problems or our inconvenience, nor offer any concrete solutions to the store's problems or olive branches to make it right for customers.I tried going to CVS but Blue Cross Blue Shield's corrupt PBM only lets their policyholders use Walgreens (projectile vomit), Walmart (dry heave), Jewel, or Costco. I recommend Jewel or Costco instead. You do not need to be a member to use Costco's pharmacy. Or, find a community pharmacy near you that takes your insurance.
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March 2020 by Eric P.
Pharmacy has worst customer service I've ever experienced. Staff looks miserable and are unpleasant to deal with. Lines are long because there is typically only one station open, even though there are several people behind the counter. Be prepared to spend an hour or more waiting in line. The pharmacy staff has no sense of urgency and apparently no understanding that people are here for important medical needs. I have never been able to pick up a prescription when it was promised, and instead of acknowledging the problem or trying to resolve it, they are rude and argumentative. Today I have been here for 2 hours and am still waiting to pick up a simple antibiotic for a child. The tech says it takes 2 minutes to fill the prescription, but the pharmacist needs to approve it before I can pick it up. He's on lunch. No ETA. Yep. Been here for 2 hours. I see from reading other reviews that I'm not the only one frustrated bu this store. When will Walgreens get a handle on this? The pharmacist and the store manager are either unable or unwilling to figure it out. They told me that I might have better luck calling their District Manager, Bryan Biederman at (630) 985-7189. I plan on reaching out to him... maybe other frustrated customers will too.