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March 2024 by Lori Martin
Great staff. They answered all my questions and concerns about My new glasses. Helped me with the right frames and they have great deals too! Great store! West land Rd. Machesney Park Illinois
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March 2024 by Katie Bull
Staff is great and very helpful. They make my kids comfortable and make their eye appointments very easy. Justin is great and is always asking my kids how they are doing and asking them what is going on with them.He takes the time to have a conversation with them!
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February 2024 by Debbie Abraham
All staff was very friendly and knowledgeable. A but pricey but we like that they have a large selection of frames available.
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February 2024 by Kelly Haas
Do NOT go here! I booked online, no problems. I receive a text message "press 1 to confirm appointment, press 2 to cancel, etc". I press 1, receive a general text again confirming my appointment. I show up, and the girl checking me in asks if I know my appointment will be virtual. NO I DID NOT! I told them NOWHERE in booking online did it tell me that. She says "no, when you book online it doesn't tell you that". That is not ok. They said they left me a voicemail. No, they did not. They said they texted me. I told them about the automated text I got, which did NOT say that. The girl then condescending asked if I had medical concerns that require a specialist. No, i do not. But everyone deserves to know what type of appointment they are booking. I did not consent to a virtual appointment, nor was informed at any step of the way.
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January 2024 by Kathryn Iverson
My sales girl was extremely helpful in helping me step out of my comfort zone with my request of wanting a new frame something totally different from what I've had over the years. She listens to what I've had and what I was looking for and added her knowledge and perspective to my request and between the two of us we came up with something totally different that will suit me much better in the long run and I am very thankful for that. She never gave up and was there by my side for my entire visit and I can't thank her enough.
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January 2024 by Jo Anne
I booked an appointment for an eye exam. Showed up for the appointment and they told me my visit would be virtual and the doctor was on vacation till the 15th. I asked how the doctor would check my eye health if it was virtual. The staff member said they probably wouldn't do that in person anyway and would tell me to go to a walk in clinic. I just moved to the Rockford area and have never really had an issue with a lenscrafters before. Berwyn and Downers Grove have always checked the health of my eye during visits and have never referred me to a walk in clinic. There's even a whole FAQ section on the website about eye health so I'm generally confused why the health of my eye would not be something that could be checked at this lenscrafters.
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December 2023 by Thewebber Webb
Staff was professional and very pleasant. Going to the eye appointment is the last thing I want to do but they made my trip painless and quick. In a day and age where costumer service is lacking the team that helped me did an excellent job. Thank you lens crafters
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December 2023 by Alex
The eye doctor and technician were overwhelmingly nice and took care of me. The only issue I have is the cost of the frames and lenses were over 500$ with my insurance in store… I ended up ordering the same frames and lenses from their website the same way they would of in store, with all of my eye doctors recommendations with my insurance and it was 200$…? It made completely no sense to me. Kinda made me uncomfortable. Overall the eye doctor and everyone was kind, but I felt like I was being overcharged in store.
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December 2023 by Susan
Excellent staff here. Please stay away from State St/Rockford location. Even if Machesney Park is booked further out than you would like, trust me, it would be worth the wait. That doctor in Rockford is not only unqualified, but quite pompous.
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December 2023 by erica VEGA
Viviana and Kit were amazing. Thank you for the exceptional customer service and help finding the perfect frame. Appreciate all your help!! ❤️❤️❤️❤️
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October 2023 by Maddie Gorski
Huge props to the staff at this location. I came in 30 minutes before close with a nose pad issue, and despite my frames being in pretty bad shape, they were able to fix the issue completely. They also took the time to tend to my glasses in ways I hadn’t anticipated, like checking and tightening all of the screws, and ensuring that they sat level on my face - all in under ten minutes. This visit not only saved me the inconvenience of having to make a long car ride home with broken glasses, but it also kept me from needing to spend my Sunday at the optometrist. Definitely would recommend visiting this location.
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October 2023 by Nicholas “Nick” Perez
The whole team at lenscrafters is excellent. I had an exceptional experience. I would definitely recommend to my family and friends.
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October 2023 by Chessa Burke
Everyone at this lenscrafters is very nice and friendly. They helped me every step of the way during my exam and informed me about what every machine does. They even helped me find glasses that were flattering for my face. I will recommend to friends and family. :)
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October 2023 by kyle ryden
I only went in to have my glasses adjusted that I got from another place and Keith was more than happy to help me and adjusted 2 pairs for me and I was only there for 15 minutes without a appointment. Keith was happy to help and the customer experience was great. Changing them to my primary eye doctor and will recommend them to everyone. I’m a real person and not a bot or anything lol. I just had a great experience that was worth posting about.
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October 2023 by G Wren
Since I lived in Roscoe, I have always gone to LensCrafters. This last year my niece talked me into going to another place where you get two pair of glasses for whatever. All I can say is it didn’t work out as well as I thought it would, I’m back at LensCrafters, and here I will stay. Very professional people knowledgeable in what they do caring willing to help you and very up to the date equipment a lot of familiar faces it felt like coming home .