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September 2023 by Meg LaMendola
This is always a must stop when shopping for my teens because of the price point. But it's either a hit or miss when it comes to actually finding stuff they like.
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July 2023 by Widaliz I. Torres
Staff was very friendly and helpful
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April 2023 by Josie Council
Nice staff prices a bit high
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September 2022 by bailey wiltfang
Outstanding customer service! Cassidy and her team were so welcoming and helpful. I was greeted as soon as I walked in and they were friendly and available to assist with whatever I needed. They made it a great shopping experience, I will be retuning to this location!
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November 2021 by 71bluflashes 1PO'dPatriot
As always, wonderfully organized almost squeaky clean store.Customer focused genuinely friendly staff.Just quickly stopped by to decide between store or shopping Rue's online store.Always a pleasure to stop in even if it's only to browse & price compare.Thank you, Rue21 staff! :) :) :)
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September 2021 by Tezunique Lockhart
Love their clothes stuff
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January 2021 by Michele Hansen
Love there clothes
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July 2020 by TIANNA ITSYOGIRLTEETEE
Only giving 3 stars because a t-shirt should not cost 18.99. I five 3 stars because of the nice greeting & my daughter likes this store
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December 2019 by Toni Wortham
Love love love. Sales associates always sweet and helpful. I always find something cute to buy for my budget.
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September 2019 by james brown
I have never had trouble shopping at a rue21 until I came to this machesney location... The manager is a middle aged, blonde woman and is terrible. She's extremely rude to not only the customers but her employees as well. She gave my daughter attitude & then we saw her talking to her employees about us because we asked her a question. The employees also give off a racist vibe and I will not be returning to this one.
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September 2019 by Julie Trickle
Grandsons fav store. And really, they do have good sales and clearance.
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August 2019 by Nylecia Gates
Workers seem to have a very racist vibe. Never will come here again
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July 2019 by Posh Modish
They demand your phone number to return items. You don't need to give your phone number to them. They SELL IT TO 3RD PARTIES who spam call and text you nonstop!!! Its not disclosed that it will be sold when they ask for it. And they mislead you by saying its necessary to make a return. Its NOT. All you need is your receipt!
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June 2019 by Kathy Jones
Went in there with my daughter returning back from college & both of us we're not even greeted, not even a hello. The store was so slow but still a mess there was clothes on the floor everywhere. the manager seemed to be too busy to even ask us if we're okay. I never had a problem with the cherry vale location but everytime I come into the Machesney location I feel so unwanted & disrespected.
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June 2019 by Nicole Johnson
WORST CUSTOMER SERVICE EVER. The manager is some middle aged woman with shorter dirty blonde hair and everytime I come in there she is very disrespectful & rude. She deserves to be fired.