“Fatima and Jay R made my truck rental experience incredibly easy. The truck they provided was perfect for my needs. Overall, it was a great experience, and I will definitely use them again for future rentals.”
“I won't like to give a huge thanks to Jason the technician as well as the Ryder response team on getting me back and running on a Saturday morning. Jason came out and was very knowledgeable about the task at hand.Thanks again Ryder Rockford,IL”
“Jackie and Nick or Tyler showed excellent customer service. Thank you! Highly recommended business. May The Lord Jesus Christ Continue To Bless Us All And Cover Us All Everyday Amen????❤️❤️”
“No real issues with the rear alignment or process. My only issue, the trailer did not have a jack/jack stand. Unless you have some blocks to place underneath the tongue it rest sit on the ground making it difficult to lift after loading the trailer”
“For all your heavy equipment needs give these guys a call. From service to rentals or even better purchase Patten Cat is a full service dealer. Their team works hard to make every customer feel part of the family. So if your looking for big Caterpillar yellow iron this is your dealer!”
“Gentleman that hooked me up and checked me out was extremely helpful, polite and courteous
A huge thank you to him- the best u haul experience I have ever had!
Great job
Keep it up”
“Today has been extremely stressful, but Tay at the Loves Park, IL location made my whole experience so much better! After getting an attitude and snapped at by an employee at a UHaul 4 hours away I decided to cancel my truck drop off and the storage unit i rented. I immediately called the local business and Tay set me up with the truck return and walked me through the app to rent a unit at the Forest Hills location. We spent about 30 minutes on the phone and he was super kind, respectful, knowledgeable, sympathetic to my situation and had me chuckling by the end of the call. He is an asset to the company and we've above and beyond to help me relax and the stress disappear. Huge shout out to Mike who took my first call and set up the truck dropoff, too!
This isn't my first experience with this location, I have rented trucks and had a hitch put on my truck, but it IS the BEST location. Kindness really goes a long way, especially during the stress of a move, so hiring the best for the job is imperative. U-Haul scored some really great employees at this location.
Thank you from the bottom of my heart! The extra effort they put into helping me made all the difference in the world.”
“The lady there was kind as kind can be they had the luck of the draw of only one 6x12 box trailer it is a great place to do business if you're in the need of moving places.”
“The main benefit is that this facility is remotely operable. I was scheduled with another Uhaul storage place but their hours didn't work for me and I had a 26' truck to drop off.
Similarly, the main drawback is that there is no one here. The gate is left open a lot. While convenient, why have a gate?
Navigating to the far units is difficult, both because they are condensed on the map and because they give you a tiny space on either side to slip through.
As far as bang for the buck goes, I'd say you get a lot for the money. The added loft was great for keeping extra things out of my way. High ceilings, plenty of space. Just don't get caught needing staff and you'll have a great time.”
“Everything went quite well, smooth from pick up to drop off! U-Haul location is close to home, which was convenient. I would definitely recommend this location! I would rent again from this location! Friendly staff too! Thank you!”
“Great service by a wonderful young lady. The only thing I have to say is they need a big sign that says UHual so I knew where it was off of state street. Also a marquee sign would be helpful as well. Great Experience though.”
“If rented trucks many times from here. Great customer service with affordable rates. The representative was able to meet all of my accommodations in a fast and hassle free manner. Highly recommend”