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February 2024 by Nicole Lynn
Nicole who works in the salon is such a nice person she does a great job too
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February 2024 by Sara A
Needed help picking makeup for my mom. Ashley was super rude, not engaged and couldn’t have cared less to help us find the right products. We bought prestigious brands of makeup and perfume and her demeanor throughout helping us was extremely dull. Was disappointed in the personalized service for sure
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February 2024 by Lil Angel
I need help and there’s only one cashier and a line no one else available to help super disappointed I even stopped
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January 2024 by Christi Morelock
Roxanne made my daughters’ ear piercing experience a wonderful memory! She was patient, thorough in her explanation of piercing and after piercing care, and told funny stories to ease their nerves. She was excellent!
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November 2023 by Isabel Alarcon
The young girl at the register was very friendly and helpful.
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November 2023 by Ariel Colon
I booked an appointment at the salon for my daughter. It was just a simple haircut, but her stylist, Bri, was amazing! She went above and beyond! I am so pleased with the service and everyone was very welcoming.
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October 2023 by Christine Lamont
The manager Ashley was very rude today. The item was right by the counters and marked $15. There was only one size available and 7 of the same item there. I showed her the location of the item and the price listed. The tag did not specify a size. She claimed that was for a different size and refused to honor the price listed. She just kept talking loudly at me asking if I wanted the smaller size. The manner in which she handled the situation was poor and disappointing.
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August 2023 by josie
awesome store. always carries good beauty products for all price ranges and i prefer it over sephora. the ladies who helped me last night were very patient and friendly - wish i caught their names to give them a mention! would recommend for anyone interested in beauty and wellness.
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July 2023 by Janelle Frisk
They did me so dirty lmao. After 6 and a half years with the company they fired me after I was assaulted at work.
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July 2023 by NITA DERRICK
I had not shopped there in years! I'm so glad I decided to visit. I was wowed by the courtesy & surprised with the personal demonstration I was given by a staff member. I will definitely make them my 1st choice in the future.??
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June 2023 by Ivan Maticic
Had to pick up something for a friend. They have a great selection. This coming from a man who knows nothing about makeup.
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May 2023 by LC
There are 2 Ulta Beauty locations in my area, and this used to be my go to. I’d specifically go out of my way to avoid the other location due to the fact you’d get snarky attitudes and blatantly ignored from those associates, but when you’d walk into this one you’d be welcomed immediately and helped if needed. However, I’ll be boycotting Ulta after hearing what I’ve heard. At the Machesney location, there was a retail theft and multiple employees were assaulted physically from the person stealing. The person ended up getting away and now, the employees who were punched numerous times, are being fired.Ulta can reply and say there is a policy in place for their associates safety, truthfully it won’t alter my statements. Any teammate, leader, associate, ANYBODY who stands by and watches someone they work with DAILY get assaulted due to “policy” is not someone I want to work with. I want to work with the person who jumped in to defend me, and Ulta is losing WONDERFUL team members and managers who dedicated many years to this location (and in some cases, multiple stores).I’d rather spend the money on shipping from the brands websites than step foot into an Ulta again. I value employees over policy. Employees may be replaceable, but so is Ulta.
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April 2023 by Melanie Otero
Visited the salon on March 20th and had an appointment with Nicol. She took me from highlights to a very beautiful deep red. Literally did such an amazing job and it turned out better than I envisioned!Her expertise and professionalism made me feel so comfortable. She’s truly amazing, thank you Nicol!
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March 2023 by Rachael Lynn
This salon saved my hair! I originally went to the Ulta in Rockford and did not get what I asked for and they cut it way too short. I called over to the Machesney Park location and Ashley fit me in the same day and assured me she would make sure I was satisfied with my hair before I left. I reluctantly went but thought it couldn’t get much worse. Ashley made me feel comfortable instantly and actually listened to what I wanted done to my hair. She then explained it to the stylist Stephani and she got the color right and helped me be okay with the length by adding layers. Ever since then I’ve been going back here to get my hair done and I am happy every time I leave. I will forever be thankful to Ashley and Stephani for fixing my hair and making sure I’m happy before I leave!
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March 2023 by Brian Hartmann
Ladies there are always helpful. Love the salon. I get a clipper cut from Hailey 10/10
