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June 2025 by Carol Kathrein
Great service but had to stand for about 10 minutes for service.
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April 2025 by Gary Griese (Da Colonel)
Luv Verizon
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January 2025 by Dessie Urness
I am very disappointed with the Verizon on 173. My son (18) went to get a new phone because his iPhone is dying. The salesperson, Seth, then decided to make him pay off his phone, only offered him the iPhone 16, would not help him work things out. He literally told him to go on Facebook marketplace to look for a phone. How does that help sales for your location? My son left with no new phone and is now in the way to tmoble. Who we will all be going with as soon as we pay off these phones. Get better customer service training.
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December 2024 by P.Michael
Went there to go. Pick up my item from the express. He asked and the express kiosk was not working. Add a white blank screen. Try to use the buttons and touch.It it didn't work will change my review once this matter gets resolved.
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December 2024 by Doug Lindhe
My wife went in there with a problem with her phone that we just purchased there 2 and a half weeks ago. The agent said the problem was too small and there would be a 50 dollar restocking fee. The phone issue is a manufacturing problem nothing to do with her all. Very poor customer service and they talk down to you. I would recommend any other Verizon store but this one.
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June 2024 by Pete Herren
I was there to pick up a new phone for my daughter. The online order did not process on time. The lady working was able to get me the same phone and at a discounted price. She was awesome.
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May 2024 by Randy Cole
Avoid, just avoid!
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April 2024 by Krystal Kramer
I wish I would have had the phone shipped to my house. Wasted trip, no help.
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March 2024 by Lisa Cauley
If I could I would give it 0 stars? I've been there twice and had a hassle both times I will never go back.
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February 2024 by Andrew Hooper
In the store on 2/14.24 to port a number from another carrier. That went fine, however, there is way too much emphasis placed on the upsell, little to no comprehension that "no" means "no." The additional CSR who inserted himself into the discussion with the rep I was working with was very condescending, tone was bordering on disrespectful. I will try to handle all my needs online whenever possible, I would urge other customers to do the same. This was an unpleasant experience overall.
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December 2023 by Sue Mainville
Went in to the Machesney store to upgrade 2 phones. The sale clerk didn't want to help us. First he urged us to wait for Black Friday. When we finally made it clear we wanted to purchase now, he came back with unnecessary upgrades (Unlimited, extra line, insurance)and told us there was not rebate on our phone 11's. Once it was clear we weren't interested, he told us to just go to Best Buy and get the phones!
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December 2023 by Maks Bierestow
Very unpleasant service
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November 2023 by Ashley Buck
I went in for a new phone and Whitney was fantastic! She had great customer service and helped with all of my questions.
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November 2023 by Angelica Schriefer
Good service, Whitney was very helpful!
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November 2023 by Guadalupe Barrios
Lack of knowledge surprises me said didn’t need a SIM card in store called tech services said it was the sim card worked after…
