Credit Union 1 is highly praised for its excellent customer service and helpful staff. Customers appreciate how quickly and efficiently the team, including branch managers and employees like Paula, Noel, and others, assist with account setup and transitions from other banks. Many mention that the staff are friendly, caring, and knowledgeable, making banking easy even for those who are not very familiar with banking procedures. The bank offers high-interest checking and savings accounts, which customers find very beneficial. The new metal debit card is also a favorite feature. Customers value the simple and stress-free process they experience when opening accounts or managing their finances at Credit Union 1. The online banking system is easy to use, and staff members are always willing to help with any questions. Overall, Credit Union 1 is considered a better alternative to traditional banks, with some customers planning to close their other bank accounts and switch fully to Credit Union 1 for its great service and terms.
One of the best decisions I've ever made was switching to Credit Union 1. I really like how easy the online banking works. Paula helped me set it up and whenever I need anything she is the one I call. Plus they have some of the best interest rates
November 2023
Noel Helped me get my accounts set up and everything ordered. She was very professional and explained every detail. I was very impressed with her customer service. She was very nice and kind to work with. Everytime I go to the macomb branch and she assists me I am pleased! Thank you Noel!!
November 2023
Went to several different banks, wanted to make me jump through hoops. After hoop came here was the easiest interaction I have ever had Paula was super sweet and very considerate, and answered all my questions, and even answer questions I didn’t even think I had
