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June 2023 by E GH
I'd hate to assume the terrible service was because of a racial difference. This service wasn't for me but I've been a witness to such terrible service that we won't be coming back. So if you're of darker shade, you're better off somewhere else
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February 2023 by Samantha Carlson
Such a wholesome place! I have never recieved better treatment from an eye exam specialist. I left with so much info on my results & where I could receive other Eyewear options, but the ones they have in store are endless. Such a great little place to have in our community.
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July 2022 by Amy K.
Absolutely the best. They go above and beyond normal. Had an emergency eye injury after hours. They opened their store to see me. They are there to help the people. Excellent staff too.
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January 2022 by Kim 1957
Great service! Fixed my broken glasses quickly and with an honest assessment. Very professional and kind.
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January 2022 by Lucia Castañeda
The receptionists were very rude and very unprofessional.
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January 2021 by Katie Santille
Had a great experience at this office from the front desk ladies being very welcoming right when u walk in the door to Dr Thomas exam. I have been wearing glasses my whole life and never has a dr walked me thru my exam and explained things as well as Dr Thomas did. He took the time to answer all of my questions and I never felt rushed. Thank you
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January 2020 by Paul Winfrey
Dr. Thomas and his staff are incredible, taking the time to make sure everything is correct. All three of the locations (Marengo, Johnsburg, and Harvard) have great staff!
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January 2020 by Divanni Flood
The best place I ever got my glasses at and I got them fast
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January 2019 by Karissa Matthews
My husband, 2 older children and I had appointments to have our eyes checked. The staff here is extremely nice, they helped us find glasses that looked great on each one of us. Dr. Rodriguez took his time examining all of us and listened to our concerns and took his time with the exam instead of rushing through it all. Of all the places that my family and I have been to, this is the most family oriented office and will highly recommend them to anyone needed vision care.
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January 2019 by Olivia Lay
Dr. Thomas and the ladies up front made for a relaxed and informative visit. Took no time at all to fill out the single sheet paperwork, and get back to my vision tests.After results, there's no pressure to buy their frames, but they're happy to help find your style.I will be back, along with a few family members to get their tests too!
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January 2019 by Bradley Russell
Dr. Thomas is very understanding and patient. He understood my needs and went above and beyond to make sure I found a pair of glasses I liked, fit securely, and are comfortable to wear. I would recommend going to see Dr. Thomas.
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January 2019 by Bianca Ortiz
I love coming to this place because the ladies at the front desk are super nice and the doctor as well. But, when I called to reschedule “Karen” answered the phone and was extremely rude and did not want to reschedule me for another appointment because it was “too late of a notice.” If clients are going to be answered rudely and not be accommodated I rather take my business somewhere else.
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January 2018 by Adriana Rodriguez
Awesome place! They are friendly and courteous!! Dr. Rodriguez the best!!!
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January 2018 by Allison Schirmer
DR THOMAS IS THE BEST!!! SO KIND AND COMPASSIONATE!!
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January 2017 by Jennifer Flagg, Realtor, ABR, AHWD, C2EX
I order prescription glasses last week at the Harvard office. I was advised by the receptionist Jen that my glasses would be ready in 5-7 days.She contacted me 4 days later during the week with good news that my glasses were already ready. I was excited to pick them up because my failing vision was giving me headaches. I advised her I wouldn't make it to pick my frames up because of my late work hours. She said I could pick them up Saturday morning before noon. I made an appointment for 11am to have them fitted.This morning when I arrived there was a "closed" sign on the window. I contacted the Marengo office to see what was going on. Jen advised there was nothing she could do and I'd have to wait until next weekend. I never received a call to offer alternative arrangements. Very unprofessional. Although the eye doctor was great and very informative. The customer service sucks from the receptionist/assistant. When I initially order the frames, Jen was rude and annoyed because I didn't decide immediately that I wanted transitional and or reflective lenses. Horrible experience.
