-
March 2024 by Rita Logsdon
My favorite bank..
-
March 2024 by Kayla D
I'm not sure who I spoke with, But this female was the rudest person I've ever had to encounter at this bank. I'm calling up to the bank for a question. A question that if I would have known I wouldn't have called to ask. This person made me feel absolutely stupid, and didn't help me whatsoever. I'm leaving the bank for a reason, DON'T BANK HERE!!! they're rude and not willing to assist with anything.
-
December 2023 by Daphyne Hilliard
Marion, Illinois branch. Poor poor customer service. JD Steven's and Holly don't care if your a customer or not. They told me to go bank some where else. JD Steven's does not care about the customers feelings. I am very disappointed in this branch. ?
-
July 2023 by Jeremy Davis
I have had quite a few checking accounts with different banks. Out of all of them the ease and simplicity at to which this bank operates is by far superior. Very nice people, lots of options to pick from, knowledgeable staff that go out of there way to help you and most of all for me the quickness they get there customers in and out the door. A++
-
July 2023 by BERNICE BOGUSKIE
Can never speak with a Human when you call to get your balance, the dispute, fraud number. It Always has a recording that asks for account number or social security number then says that information doesn’t exist and hangs up.6 Years and I’ve and not Once. You ask for a number In the Branch and that’s the only one they give, too. A Recording
-
April 2023 by Teresa Lovellette
Professional and personable- very pleased with their service.
-
February 2023 by Bill Clark
Friendly and very helpful
-
February 2023 by Abrahan Cruzito
I’m trying to figure out how to change banks I’m late because I can’t get ahold of them
-
February 2023 by Nadine Fletcher
Great Bank with people who really care & want to help you. ?
-
August 2022 by Nathan A
Just awful. The staff is good, but the company has terrible rates and fees.
-
April 2022 by Oscar Cruz
I’m trying to figure out how to change banks I’m late because I can’t get ahold of them
-
February 2022 by Melodie Welch
I've never known a bank that did not answer the phone. When you try to call the local branch...it rings off the wall!! You can't even leave a voice message. It's been like this forever. I don't understand. They must train their employees to ignore the phone, or just put it on silent. Or maybe it rings somewhere overseas. Who knows!!?? You can call the 800 number but you CANNOT CALL THE LOCAL BRANCH. Forget about it. Don't waste your time. The only reason I bank with them is because they have banks in many of the cities that I travel to. But if it weren't for that I would go elsewhere.
-
December 2021 by Chelsie Coulter
They NEVER answer their phone, EVER. I have had nothing but trouble with this branch. Highly recommend banking somewhere else.
-
November 2021 by Alex Wallace
Will be switching banks to one that is more consumer friendly. Why close at 5:00 when most banks close at 5:30?
-
October 2021 by Bre Murphy
They never want to answer the phone
