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July 2023 by brian ziolkowski
Worst service ever. Can't get a call nor email returned. Been trying to get my 2021 tax return for months. Myself and wife have called and emailed over 27 times. No call back or email returned. Complete joke I promise. If I could give them a zero I would. They screwed me good. They had no problem cashing my check. Called the local Police Department and was told Tax service was being evicted.
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March 2023 by Karlie Polhemus
Last year my husband and I had a good experience with John so decided to use them again. John suggested we used the drop off service for taxes the next year. So that's what we decided to do this year, figured it was more convenient. Man was I wrong. I dropped off my paperwork beginning of February. I was told she'll get to my taxes in about a week. A week later I didn't hear anything from her so I called. I was told by the end of the week. Again I didn't hear anything back so I called again. I was told the same thing. This went on for a month. After the last call I decided I needed to bring my stuff elsewhere. I told her I'd be in to pick everything up, turns out this entire time she lost everything. She "looks" around the office for maybe 15 minutes before calling me back to ask for me to come help her look. Fine whatever I go up there and there's no one in the office. I ring the bell, nothing. After waiting for 30 or so minutes she tells me oh I'm with a client sorry. WHY HAVE ME DRIVE UP THERE IF YOU KNOW YOU ARE BUSY? Avoid this place. She is unorganized and lacks communication. She has yet to find my stuff. I'll probably never see it again. Take your stuff to TurboTax.
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June 2022 by Matthew T
Do not use this service. They don't return emails or phone calls. They had my documents since the end of January and never completed my forms. I reached out to them a couple of weeks prior to Tax day on their FB page. They told me to call them on a certain day and I did. I was told they would call me back the next day and I never received a call back. I had to run out and buy Turbo Tax to complete my taxes.I'm still dealing with an open issue from my 2020 Tax that John worked on the prior year. NEVER AGAIN! Take my advice people, don't use their services. Completely unprofessional.
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April 2022 by Wendy Towner
I am very disappointed. They have had my info since end of January. I was working nicely with John and even provided him some additional info needed to file with a different status. For the last 6 weeks I have had 2 conversations with them. Only one - with Holly - went well and I thought they would be done with them soon. That was 4 weeks ago. Now there is no answer when I call. There are no return phone calls after I have left 2 or 3 vice mails a week to contact me. If they had to 'suddenly close' as I heard through the grapevine, a courtesy call to the clients they were working on would have been appropriate. Lost time and effort. My one star goes to John who was very helpful until he 'left on emergency and we don't know when he will be back'. I hope he is doing well. And for Holly, who I felt really tried to make it right but hen also vanished.
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February 2022 by John Cornish
My daughter and I stopped in to do our taxes. We have coming here for many years. Always do a great job!
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December 2021 by Lori Owen
Very kind and accomdating. The receptionist was friendly and knew what she was doing.
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August 2021 by venice coleman
Horrible communication. Poor service. Very rude when asking questions about "YOUR OWN" documents. Still have yet to receive answers and its 4 months and counting.
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July 2021 by Traci Rochell-Kelly
stop lying to your clients
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March 2020 by Jessica Marshall
Adrian is great
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November 2019 by Karen Adel
Knowledgeable and helpful! Very accommodating
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April 2016 by gonna getcha
royanne is stealing your money and lying to the irs about how much your return is. Hope you all enjoy getting audited! Big brother never stops watching her.
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March 2013 by Dawn Davis
DO NOT GO THERE!! Misty and John processed my husbands taxes for 3 years. They told him he could claim certain deductions but last year we had the IRS come back and audit these deductions for the entire 3 years he used them. His friends (who had recommended them) had the IRS come after them as well. DO NOT GO THERE!!!!!
