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October 2024 by T P
I purchased my truck in January of 2024 new. The initial purchase was a pretty good experience. Within 16 hours I notified Owen Ford of issue with the paint on the hood and bumper( I purchased at night and did not see it upon first inspection) I was told to bring it in so they could look at it, which I did and was then told I could take it to a body shop that they had a business card for and pay out of pocket or get touch up paint and they would fix it. I opted for the touch up paint and over a month later they applied it. During the application I was approached by the salesman who stated the "manager would like to know how I would like to make this right" yep I then had to pay for the touch up paint. I was even told by a Ford rep that the paint should have been fixed properly because the truck had 70 miles on it and was completely covered.
Fast forward some months later and I have some service work done. On the survey I leave a negative review on Ford and Owen Ford. Within a couple days I am contacted by their new service manager wanting the details of the previous issues "stating the owner has gotten involved and they were gonna make this right."
So I drive the 35 minutes to Owen Ford so they can take photos, stating "they are gonna fast track this and get it taken care of" and also "they were gonna send me another survey if I could leave a positive review on that one" . I didn't seeing as they had not actually done anything yet besides say that they were.
After a couple weeks a called and touched base with the service manager and was told "nothing has gone through yet because Ford Service was in Mexico". On July 22 I called and the service manager was out and left a message for a call back. When that call back never happened I called again a few days later he stated "he hasnt checked the OEM reports he will call me back."
Almost 8 months of dealing with Owen Ford for something that should have been taken care of day one. Everyone I have spoken too cant believe the utter failure of this dealership from apparently ownership on down.
Im going to end up having to take it to another Ford dealership and start the process all over again just because the dealership I purchased from apparently is non existent after the sale. Many people have told me to just contact the owner he will make it right but should I really need to do that when he has managers for that very reason.
If you have read this far just take my advice go to another dealer because you may have to anyway if your Owen Ford purchase has any kind of issue, save yourself the months of back and forth empty promises I have had to endure.
Update: Owen Fords service manager called Monday and informed me they would have precision collision out of Paris fix the paint issues. I dropped it off this morning and a couple hours later noticed on the Ford Pass app that my truck was in Marshall at Owen Ford.
Apparently the service manager decided to not have Precision Collision fix my truck so came and took my truck, without permission to have someone else work on it without notification or approval by the trucks owner.
My final review of Owen Ford is to stay away. The manager lies, the service manager lies and the owner somehow is even worse than these two.
Also they are faking good reviews of the business using friends and family. The service managers wife left a 5 star review after I posted this, even their digital creator got in on the fake reviews. Underhanded and shady this business is to lure people in with fake reviews.
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October 2024 by Gabe Zamora
Kiera was amazing! Whole team super friendly everything was quick and smooth in and out. I will definitely buy from this dealership again!
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October 2024 by Alissa Simmons
Kiera is top tier! She brightens the place. Go see her!
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October 2024 by cfrederick33
I cannot recommend highly enough Jon, Jeff, and the whole team at Owen Ford. My car had issues that left me stranded nearby and I just stumbled upon them but I'm glad I did! They went above and truly beyond in so many ways to make sure I was taken care of with getting my car repaired, finding accommodations when I had to stay overnight, finding a rental car, etc. In every way I recommend them both to locals and to someone just passing through! Thank you for all of your help!
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October 2024 by Jack Logan
Awesome awesome experience pulled off the interstate and within 15 minutes we were on the road again thank you Jon and Seth for your amazing customer service on the Saturday of the September long weekend it is no Surprise to me that people in Effingham were telling us to go to Owen Ford In Marshall. We are now on the road back to Canada much late appreciated. And now John an Seth xan say they know Jack.
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August 2024 by Erica Baji
Highly recommend! I took my Toyota Sienna to get an oil change and see if they could find the rattle that was coming from the back driver side. I have had it in other shops trying to fix it and all were unsuccessful. Owen Ford came through fixing the rattle the other shops couldn’t find and a quick turnaround!! Great team of mechanics and service was superb!
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August 2024 by Claire David
Owens always goes above + beyond for their customers! Everyone there is so friendly.
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August 2024 by Jon B
Fantastic to deal with, service is great, overall Could not be happier.
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August 2024 by Carlie Barman
If you are in the market for a vehicle I absolutely recommend you check out Owen Ford. My experience with the dealership and Kiera was outstanding! I found my dream vehicle on their lot, but unfortunately I lived almost 6 hours from the dealership. Lucky for me, Kiera went above and beyond to send pictures/videos of the vehicle and provided answers to all of my questions. The entire buying process seemed too good to be true, but I left their dealership in my dream Jeep. Without a doubt Owen Ford and Kiera made the drive worth it and I can’t thank them enough for all that they did!
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August 2024 by mark swiger
Wow is all I have to say. Didn't break the bank. Service was outstanding. Will definitely be returning. Such a relief to have a shop I can trust and depend on.
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August 2024 by Bryant Thomas
The most friendly, welcoming, and knowledgeable dealership around with a top notch sales staff and stellar service department.
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July 2024 by Chelsea Nye
Owen Ford went above and beyond to not only get our vehicle in to fix a major issue, but made sure to have it done in a very short timeframe so that we would not have to change vacation plans! They even vacuumed our car out for us so it was ready to pack for the trip! Thank you so much Owen Ford for Phenomenal customer service!!!
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July 2024 by Hunter Whaley
It was a wonderful experience thanks to Kierra & Lyvvea
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May 2024 by Guy Maxedon
Hi I love my ford edge and Owen Ford is good to deal with I've had it 11yr. Guy
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May 2024 by Rodney Smart
Very nice people very quick I had a very nice experience highly recommend
