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June 2024 by Jan Fletcher
We were traveling out of state when we had a tire issue. Randy's was suggested for us . We arrived and our tire issue was dealt with knowledgeable, professional and kind people. Got us back on the road quickly. Highly recommend!
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April 2024 by That Guy
Helped me out and gave me a tow back to Champaign when I was in a jam, which I now know was due to a massive screwup at the DMV (don't ask). I'm not gonna say it was cheap but nothing is these days. Super friendly, and nice people.
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February 2024 by Christopher L
Good Service
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November 2023 by Richard Burgunder
I’ve stumbled into Randy’s Auto while in need of immediate diagnostic work during a trip from Pennsylvania to Colorado. About an hour from Marshall, my recently acquired 1984 Ford Bronco II XLT started to misfire and the engine performance become erratic. Since this was a classic truck that wasn’t yet fully examined, I became concerned and pulled off at the first exit in Illinois. I drove into town to grab a coffee and asked around for any recommendations for mechanics. Several people strongly recommended Randy’s Auto, and I immediately saw why this shop had an outstanding reputation. I was greeted by the owner, Randy, who took my vehicle for a quick ride with me in shotgun. Within minutes of driving, Randy was able to diagnosis the problems. Unfortunately, getting the required parts would take a few days because this work occurred during the week of the Fourth of July. Despite having to spend nearly a week in Marshall, Randy and his team made me feel welcome by introducing me to their friends, recommending places to visit in town, and assisting me with additional repairs that were initially unforeseen. I’d strongly recommend Randy’s Auto for any repairs as their expertise and hospitality are unparalleled.
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September 2023 by Rene Martin
My engine had a cylinder misfire 12 hours into an 18 hour drive from the east coast to KS. I pulled off the freeway to Randy's Auto. Travis was the only one present on staff and wasn't able to take any customers. I called 10 other mechanics in the area with no luck on getting my truck in that day or even the next few days. Travis graciously took time the time and had me pull in my truck, ordered a new spark plug and coil, installed them, and sent me on my way to finish the rest of my drive. Both myself and my dogs are very thankful he was able to get it fixed and I had a great conversation with him! Thanks Travis!!
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May 2023 by Brian Debbie Cox
When our car broke down as we pulled off I70 I thought we were in trouble! The police recommended Randy's Auto and it was a good thing I called them! They came to the rescue and went above and beyond with their friendly service. They had the alternator replaced and the car running in one day! who could ask for anything more!Thanks guys!
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October 2022 by Samantha Kline
They are amazing and so nice! My 81 one year old mom’s car wouldn’t start and they fixed it within hours and didn’t overcharge her. So appreciative!
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September 2022 by J Remy
Great place to work with
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February 2022 by Cliff S.
Randy was very helpful in towing, fixing and diagnosing my cars issue. Recommend his services.
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January 2022 by Frank Mello (The LAST Battlefield)
I thought pretty hard about this and I can honestly say, Randy's Auto Repair is the best auto shop I've ever used.These guys surpassed my expectations and went above and beyond in so many ways. I'm not saying that because I'm some old friend or something like that either. In fact, I don't even live in the same state.-How I ended up at Randy's Auto:This past year, I was traveling from my home in KS to a veteran's program on the east coast when my truck died on the side of the highway due to ECM failure. The tow truck took me to Randy's (in retrospect, so thankfully)Because of shipping delays related to the global chip shortage, delivery of my replacement part kept being pushed back by the product supplier. Eventually, I opted to fly the rest of the way to my destination because I couldn't push back my arrival any further.Randy's crew worked amazingly with me in arranging to hold my vehicle, repair it upon arrival of the part, and then hold onto it until I was able to arrange for its retrieval at a later date. They also helped with motel & restaurant recommendations, transportation to the motel, etc. while I initially waited for the part.In the end, there were no costs to me other than the part & labor to replace the ecm. There were other things they could have easily charged me for, *and* that any other repair shop *definitely* would have charged for, but the team at Randy's simply told me, "thank you for you service, we appreciate what you've done for the country."-No lip service here folks- Randy's Auto puts their money, their hard work, and their expertise, where their mouth is. Some people 'say' they support the troops, but these guys really do. Please take advantage of any opportunity you have to support them- if you need vehicle services, go to Randy's.To Randy, Travis, and the whole team,Thanks so much for all the help and Semper Fi,Frank
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July 2021 by Michael Morahan
Super nice and friendly people, stored my buddies stuff inside so that it didn't get stolen,
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June 2021 by Edward L.
The owner worked on my truck busted his butt got it done and done right. Great people will plan to break down here again soon! Lol
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June 2021 by Martin Haws
They are super friendly and very attentive. I came in with a transmission problem and they had it fixed and I was back on my way in 20 minutes. This is the second time they have helped me out while I was on my way to a dictors appointment. Good people.
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April 2021 by Jonathan S
I showed up with no appt after having driven most of the night before with a headlight bulb loose and flopping around inside the housing. The mechanic came right out to help me with it. All told he stopped whatever he was doing to help me out and get me back on the road and all set with the bulb secured and put in place the way it should be. I do everything I can to avoid dealerships for "small" repairs or problems. I was in and out fast with zero headaches or angles or games. I will always try to support small businesses when I can. A+, 5 *'s all day for sure! Very happy with the work done and attitude. Checking out was a breeze also. The woman at the desk is an expert juggler with several customers all at once. She was nice and patient with each of us with a natural flow and ease about her. Thx again!
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April 2021 by Edgar County Watchdogs
Excellent and timely!
