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“I visited this post office for the first time today due to its great reviews. Ms. Bertha assisted me and was wonderful. She helped me with what I needed while providing service with a smile! Her great attitude and exemplary customer service did not go unnoticed! Thank you Ms. Bertha!”
1 - 4:30PM 9AM - 12PM
203 E Hanover St, New Baden
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“Bonnie is always helpful there. She does an amazing job! Any issue I have had she looks into it for me! The new postmaster there is great as well. He is very friendly and is always willing to help! I love going to this post office!”
“Nice people, jiffy service.
As of December 2025, their hours are Monday - Friday from 9:00am - 4:00pm, but CLOSED FOR LUNCH from 12:25pm - 1:15pm.
Saturday they are only open from 9:00am - 12:00 noon.”
9AM - 12PM 1 - 4PM
201 Federal Aid Secondary 1780, Lebanon
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“I was weak and unable to stand up on my walker to wait for the VanGo bus to pick me and my homemaker back up for me to return home. My homemaker asked for a stool for me to sit down in the lobby, and the postal worker provided me one to sit on until the bus came.”
“Really helpful staff. Also; good to support usps. Awesome mission serving all of USA.
Edit: yikes. Lots of Karen’s and Kevin’s in these reviews. Maybe don’t vote for people actively defunding the post office and they won’t be so stressed out to help y’all.”
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“It's a typical small town location. I often have to call out for an employee, but people are always available and nice. I even went here during the height of Covid when we had to form a line outside and go in one at a time. I've seen worst post offices”