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November 2022 by Tristan C
I love the postal service here in mascoutah, my personal mail carrier is nothing but the sweetest little thing.
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August 2022 by Debra Bainter
Would give a 0 if possible.The pkg delivered today from there was ripped and smashed,totally unacceptable!
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November 2021 by Noel Grabell
I use the Mascoutah post office on a daily basis for my business. I appreciate their customer service and I always know my packages are taken care of. Thank you for your service!!
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July 2021 by Anna Stepp
It seems like the employees here despise their job, as anything you ask them or request of them is just too difficult.I had a package not be delivered due to the address being "unreadable" when i got the package (only because i was on top of the tracking and knew it was at the facility) the address had been ripped of with tape or something similar..... very shady.Also had a package "go missing" and when i ask questions the man on the phone was rude and did not seem bothered, concerned or in anyway helpful. His replys were....they fid their job, no idea what happens to it once its scanned out of their facility....but it never arrived anywhere else. My guess is they are stealing alot of peoples items and no one is getting in trouble for it.
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June 2021 by Beauty by Yaya
They have the worst customer service at the Mascoutah post office location...most of the staff seemingly hate their job including the mail carriers. They stuff large packages that aren't intended to go into small mail boxes which prevent you from opening up the mailbox. I have complained on numerous occasions but they continue to do exactly the same thing. They rather take packages back to the post office instead of delivering them to the door. I cringe everytime I have to go into the local office. I do not recommend this post office unless you absolutely have to go.
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April 2021 by Christina Dohm
I recently moved just outside of Mascoutah and due to my business I frequent the post office a lot. I find it funny that a post office can have such low reviews, but decided to go since they are the 2nd closest post office to me, and they are open normal post office hours.Keep in mind that this is a small town post office and I am going to assume they don't get as much traffic as a bigger post office. On the day I went the lady at the front desk was very friendly and helpful. I try my best to support smaller towns when I can, so I'll choose to go back to this one over going to the base post office. 5 stars from me!
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March 2021 by Midwestern Guy
There was snow falling today so they were unable to access my house evidently based on the non-delivery notice I received from Amazon. Wow....Too much trouble to get out of the vehicle I guess. And this is why you are antiquated, underfunded, and being phased out.
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January 2021 by Melissa Grap
Trying to contact this postal service is a joke. It’s impossible to get through to talk to someone. They’ve been holding my mail for a new address, although I never asked for it to be held Bc the house is being renovated. Now I can’t get through to get my mail delivered. No one has time for this!!
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May 2020 by Christina Cullen
Our mailman sux. The only reason I gave it one star is because that's the only way I can post a review. HE GETS ZERO STARS!! We get other people's mail all the time. Even though the boxes are clearly numbered on the inside and outside. I live in an apt and no matter how much I complain, nothing gets done about it.
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May 2019 by Kaitlyn Mariah
Whoever delivers packages for this post office needs to get it together. It says they left my package by my mailbox or in my mailbox, and it wasn't there. Everytime I order something, the package never shows up!! Get it together!!
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May 2019 by Leslie Hayden
I've been using this post office for 1.5 years for my business. Never had issues until recently with shipping. There's one specific person who always has an attitude, throws packages, and makes up her own rules/regulations. She acts like everyone who comes in is inconveniencing her. I now go to a different post office.
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February 2019 by Ian Eggert
Insured / priority package was delivered to wrong address, USPS Mascoutah has geotag that proves they mis-delivered the package. Yet when the shipper files a claim, because it says delivered (and cannot be changed in the system) the claim was denied. Forget about finding the package, the recipient claims they never received the item. This wasn't the first time packages have been lost, or mis-delivered, at least most times it's only a house away, not several blocks away.
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June 2018 by Gordon Marsh
Email said package was delivered. Mail box is right by window.It was at neighbors house.Priority mail was lost.
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June 2017 by T Griffin
Not a friendly experience, maybe they just had a bad day. I will probably go on the base to if it is better.
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March 2017 by Dustin Brown
Staff is hit or miss.
