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December 2023 by RJ Rodriguez
This is not to this specific bank location, more to the company as a whole! As a customer with this bank for more than 15 yrs! I’m in awe about how much this company does not care for its long term customers! Time for a new bank who will care…People be cautious !!! That’s all I have to say!
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July 2023 by Ukkarde Nagaraj
I love this branch always welcoming with respect and quick service no matter what accounts you have they are customer friendly .
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January 2023 by Pat Goler
Excellent service from personal banker, Angela, and site manager, Priscilla. They were able to answer my questions and initiate a case study on the spot. Very prompt and professional service.
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December 2022 by Wendie Stingley
Calling in is useless and quite annoying. Why should one have to go to the branch wait in a long line just to ask a question that the teller is clueless about.
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November 2022 by Forest
Entered the bank, yesterday. There were about 15 people in line with 2 tellers.I asked a male banker walking by, if I needed to stand in the line to meet with a banker.He rushed by in a manner of being too busy to communicate, almost trying to pass by in avoidance; as he rushed to inform me to speak with banker Lori.I informed her I needed assistance closing accounts.I wasn’t taken to a cubicle; just asked my banking questions right there, in the lobby, with all the customers there to know my financial business.Furthermore; after asking me what was going on with the accounts (if things were processing) she asked if I was receiving direct deposits to the accounts; and I stated, no; that seemed alarming for her, as we had an awkward moment of her judging my behavior with the account, widening her eyes, she stopped talking, and just stared at me.Which I found incredibly unprofessional.This banker pretty much communicated she could not help me close my accounts because 1 of them were still processing something, in the lobby with everyone.Just low quality service and lack of respect for customers in this community; at this branch.From both bankers, behavior and that long line, I didn’t care for the banking practices.
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July 2022 by black cloud
I'm from out of state and have business accounts with bank of america these people are not used to dealing with business accounts and it shows.And the bank of america employees have bad attitudes.The only good person working there is the security gaurd.
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June 2022 by Sue T
Attitude is so bad. I avoid this branch.
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March 2022 by Ike I.
I like this BOA branch because it's very convenient for me and it's right off the interstate 57, employees are very nice and professional with It.
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March 2022 by P F Goler
Excellent service from personal banker, Angela, and site manager, Priscilla. They were able to answer my questions and initiate a case study on the spot. Very prompt and professional service.
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December 2021 by courtney johnson
If I could I wouldn't even give this location any stars, and the sad part is the staff doesn't care how their clients feel, coming here is like going to the aid office on 111th Ellis, you get the same service, SLOW AND NOT CARING.................
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October 2021 by Magda Hernandez
Very poor tellers, only one Spanish speaking person. Need more people helping older folks in Spanish. And English speaking person take too long.
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August 2021 by Katie Valentino
Very bad customer service they talk to the customers any kind of way.will not be banking with them anymore taking my service and money elsewhere!!!!
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July 2021 by Paris Metcalfe
This branch has the worst customer service and the branch manager Lorena was horrible she racially profiled and unlawfully flagged my account violating any proper protocols or procedures according to supervisors that I spoke to over the phone. I wish I could give them no stars. And I probably will be taking my business elsewhere due to my experience at this BOA
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May 2021 by Camille Garrett
I have been a customer for 20 years and unfortunately I have witnessed the appreciation of customer service dwindling to non-existence. I have tried to be understanding but it is time to change.
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February 2021 by Denise R.
2/24/21 I went to the bank to cash a check written to me from a family member in which I am also on the account. I gave the teller the check and my expired drivers license. She said she could not accept the driver's license because it was expired. It expired a month and two days ago. I told her due to COVID-19 the DMV was closed and the state of IL has extended the drivers license and ID card expiration date until June 1, 2021. I asked to speak to the branch manager. Lorena, the branch manager, mentioned the expired drivers license and I explained to her why my license was expired and the DMV was closed due to Covid-19 and the state of IL extended the expiration date to June 1st. She told me the DMV reopened January 5th and she asked me if I had a passport and suggested other options and asked if the person that wrote the check could come to the bank. I told her that option was not possible and she suggested other options to me like Zelle, depositing the check in another bank as she saw my other bank cards when I pulled them out. Lorena told me she couldn't honor the driver's license extension by the state and the banks policy was to see a current driver's license. I called customer service to speak with a representative about my ordeal and requested a debit card. I didn't think I needed one, but I wish I had one today. BOA disappointed me today. This is an opportunity for continuous improvement.
