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February 2024 by Wade F.
February 10, 2024 I went to Discount Tire in Matteson to have my factory rims (winter tires) changed out and have my aftermarket Rohanna wheels reinstalled on the car. The damage my rims. Juan. The manager even when as far to imply I was not being truthful. There was one rim ( the rear drivers side) that was very damaged and he agreed to replace it. The following day he call me and said their insurance company would be in touch and hung up the phone. I have been coming to this location for more than 20 years and have never been treated like this before. When Juwan or Even Mike where managers there I never had issues like this, and if there were problems they would insure was taken care of. I paid good money for my rims and tires, to me it's an investment and I expect a business to take care of their customers property properly , a customer should never be treated like this. I am not the average customer that doesn't care about their car, they just want a tired repair or replaced and are happy with that. I expect you to take care of my property as if it was your own. I would suggest that when the tech is inspecting tires for wear that they also inspect the rims and if there is any damage notice make a note of it the say something to the customer then point it out to the customer and document the account . That way everyone is on the same page. And you don't end up with issue like this.
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February 2024 by Todd Lewis
Went in for a rotation, almost ended badly. Customer service rep at counter is arrogant and needs to be reminded who he works for. Customers are the reason he's there. Won't be back for future tire needs. Ended up buying a set of tires elsewhere.
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February 2024 by everett meadows
Complimentary air is a nice customer service feature especially considering it was 5 degrees in Chicago when we went to get the air
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January 2024 by oscar rodarte
Used to be decent
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January 2024 by kelly kolodziejczak
So nice always will to help
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January 2024 by Anthony
Friendly, professional and knowledgeable staff with fair prices. Not much more you can ask for.
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January 2024 by C. David
Anything dealing with my tires they take care of ... prices are pretty good and quality of work is great also ... there is one young guy that I will never let touch my car everyone else is great
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January 2024 by Pamela Kenebrew
Purchased a set of tires 3 years ago with a warranty. Set appointment. Turned out tire had a piece of metal lodged in the tread. In and out in 1 hour. Jeff assisted me and provided great customer service.
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December 2023 by jahari english
Manny has great customer service
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December 2023 by Megan Powless
Jeff was so polite & helpful!
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December 2023 by Davonda Buck
They always have excellent customer service. ? Lol, I actually thought you get a "discount" on these expensive a$$ tires. But so far so good.
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December 2023 by Mack Leonard
Great service fast and courteous manager by the name of Benjamin is excellent for I'm thankful that I went to discount tires and I hope you will too
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December 2023 by lauren keith
Never answer the phone and will leave you on hold for 20-30 minutes to give you a status update on your vehicle.
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December 2023 by Michael Olimene
I got 4 tires installed and they did a great job
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October 2023 by wendell
great employees. always professional. customer tip: always get road hazard warranty. for me it's an extra $15/tire but i save over $100/tire if i need to have it replaced. $15 is easier to come up with than $100...?
