-
July 2024 by Samuel Ball
The rental process was smooth and quick with the rental rep .
-
July 2024 by Eliminator Eliminator
It could be better managed point blank PERIOD
-
July 2024 by Just Jay
This location consistently disappoints me. It's the closest to my home. I drive to neighboring community to rent to avoid the feeling of being mistreated. They frequently give me the "free DOWNGRADE" treatment. That's where they don't provide me the size car I paid for. But instead, they give me a smaller car and expect me to pay the same price. They do this to me while UPGRADING other customers cars during the time that I am waiting (30 minutes or more) for the wrong car...despite the fact that I made a RESERVATION.
They are, however, very "polite" while taking advantage of the customer.
-
June 2024 by Susan Koss
Didn’t tell me till I traveled to the location by cab 19 miles , they don’t do same day rentals. WHAT!!!!!!
-
April 2024 by Deborah Lewis
Great customer service and friendly staff at the Matteson location. I appreciate each and everyone I encountered. If I had a question, it was answered and followed up. The staff deserves 10 plus stars. Thank you, D Lewis
-
April 2024 by Elisha Gatlin
Horrible Customer Service and poor quality products! Rented a vehicle via online reservation a month in advance. Upon arrival to pickup, was told that they were sold out of the vehicle size I selected. After someone just so happened to return a vehicle while I was standing there, they rinsed vehicle off and handed me the key. After exiting with vehicle, I found that vehicle was 2 years old with almost 50k miles and definitely showed its wear and tear, from a rough ride to holes in the floor. Upon returning vehicle, associate asked me how was it. And I told him the truth, horrible. He then tried to barter with me while presenting a possible discount that would only be giving depending on how I rated his service on a survey. Customer service is tied directly to surveys now?, I asked. He said this discount is! I later reached out to manger and regional manager with no response or remedy for this POOR Service! This location needs a total revamp in staff.
-
April 2024 by Danielle Davis
I love them I stay down the street from an Enterprise but I rather go to the one in Matteson Illinois that customer service is marvelous and they treat the people with respect
-
March 2024 by E Willis Jr (Trendsetter)
Great Service and very clean & safe.
-
March 2024 by Angela Watson
Always a great experience!
-
March 2024 by Darius A.
poor service. Employee didn't know the services that the company provides and also wasn't willing to help find alternative. Had to go to Another branch for adequate service.
-
January 2024 by Tyesha Howard
I had the worst experience ever. I provided a current utility bill for my home and I couldn't match because it didn't match my id. I also pulled up a current letter from other address but because it wasn't a utility bill o couldn't rent. I also I needed to provide my own insurance but I don't have any because I don't have a vehicle. Now my weekend is ruined and I can't go to the Dr.
-
January 2024 by Crystal Wills
Great location, but most of all outstanding customer service. I had the pleasure of interacting with 3 different associates there and each one was just as professional and accommodating as the last. The level of professionalism and patience exhibited by the staff at this location is rare! Kudos to this team, you all rock!
-
December 2023 by Diana F.
I left this place of people were so friendly. Way better than hertz reasonable prices worked with me and I need a specific car to make sure I got one!
-
November 2023 by Paul Socci
As most places the staff is excellent but they seem to only have mostly expensive rentals available.
-
November 2023 by michael Baumann
All I can say, is useless, when you’re in trouble and you need a car now because your car broke down and you’re an hour and a half from home, and you asked for some help and they say no. Useless.
