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February 2024 by Daune McKee
Deposited 100k with another 50k coming. Bernice didn't even ask me to sit down. She sent me to a Teller to tell me about fin. Options. Teller said it would clear in 8 - 10 days. It cleared the next day. They don't know and don't care about my money. I bet another bank would care.
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January 2024 by Cynthia Sharp
India and the other workers there are so helpful and professional. India has work ethics that reflect respect, integrity and professionalism for Fifth Third which makes me a very satisfied customer to continue banking with them. They are the reason why I do.
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January 2024 by David Lloyd
I like to acknowledge the great customer service and professionalism I experienced with my personal banker Ms Mickel Scott I admit I was frustrated with the service I received online so I made a same day appointment to address the matter Ms Scott immediately took control of the situation and had it resolved in less then 10 min she was warm friendly and in gagging I definitely will make the Matteson location my go to place when I have issues . In this busy world where everything is hustle and bustle it’s nice to see someone who hasn’t lost that good old face to face customer service Ms Scott you are a asset to 5/3 and finally after she handled all my business later that day she called back to say things are complete and I can resume my business with my accounts
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December 2023 by Margarita Caratachea
I don't have an account..Thank God..my husband does. He us experiencing a withdrawal transaction that was not done by him and the bank cannot fix the problem until it gets investigated. He was told it could take up to 45 days. Why are they treating him like that. He is the victim here and he is not being treated like a preferred customer like they always say. This transaction should not take this long. They need to find out who used his info to withdrawal this amount. He should of been credited right away! He thinking of changing to another bank if this don't get cleared as soon as possible.
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December 2023 by Greg Jones
Very friendly and helpful service. Mickel Scott always goes over and beyond to insure that I have a pleasant banking experience. She follows through and follow up. Thank you for your top tier customer service.
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December 2023 by Don'Ya Mattison
It is always a pleasant time visiting this branch. They have fantastic customer service and are happy to help with any problems I have. If you need any help ask for India she is always happy to help.
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November 2023 by Cherelle Webster
I opened my account here a couple years ago. This branch make me not like the bank! Employees are uneducated. I usually drive to Chicago heights instead of going back and forth on their job. Propbabky only had two good experiences here and it was doing deposits.
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July 2023 by Obinna Ibeabuchi
Excellent
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March 2023 by M. Dani C
Rude staff, lacking good customer service. Recently I went to this branch and it took the teller forever to look up my account number using drivers license, then she proceeded to tell me she couldn't find my account, also insinuating was I sure I had an account. Ma'am if you had focused on the task at hand instead of trying to look cute and see who's watching you maybe you could have focused on typing my information in correctly. Long story short she finally found my account and still was rude, and unhelpful. Didn't even say thanks have a nice day or anything, she just stared at me looking like we are done why are you still here.Try Orland Park instead, way better customer service.
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March 2023 by Kori Johnson
Just utterly disappointed, long time account holder with 53rd , never any issues great service .... until last ThursdayWent to exchange my nieces change she had been collecting, then was told they do not accept change, unless pre-rolled.You want me to roll it up & delivery it ???Really ?
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June 2022 by Rosemary King
I have loved 5th 3rd Bank for years! I always get friendly service regardless of my location.
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September 2021 by Brian Smith
Very friendly staff. Keep Up the good work
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September 2021 by W.G. Lewis
Took the coinstar machine and then threatened to call police if I wanted to deposit my coin, is this really in America ?? where the federal deposit rules apply ?
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June 2021 by Verndetta Brooks
Very pleasant and efficient!!!
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May 2021 by charlene williams
I was pleasantly surprised with my recent visit with 5th 3rd Bank in Matteson Il. On most visits tellers are polite, however, The teller Dominic is a gem. He was courteous, polite, and patient. He made me feel appreciated. There need to be more people like him!
