Gerald Kia of Matteson provides outstanding service with a mission of friends helping friends. The team is very friendly, pleasant, and great to work with. Customers report being greeted promptly, checked in speedily, and kept up to speed on their vehicle's status. Representatives clearly explain everything, cover every detail, and provide every ounce of information. The facility is very clean, and the overall experience is often amazing, with vehicles fixed correctly and in the expected timeframe. However, there can be inconsistencies. One disappointed customer reported not receiving promised updates and having to call repeatedly for a status. They also experienced a delay of several weeks for a part on a new vehicle. Despite this, many emphasize the outstanding customer service. The dealership aims to make customers a customer for life, offering complimentary maintenance and free local delivery with every purchase. For many, it is the place to go for vehicle purchase and service.
The staff and everyone there was a pleasure to work with! No pressure and will do their best to find you the best deal they can get their hands on. Walked away happy and satisfied 😁 Thank you Gerald Kia of Matteson
January 2026
They always take great care of me. I like the new location. Everyone is always so friendly. I’ll be back
January 2026
The experience was good overall. Everyone there was very welcoming, and my sales person Jaylen was very nice and knowledgeable about what I wanted and needed in a vehicle. Overall great experience.
