Gerald Kia of Matteson provides outstanding service with a mission of friends helping friends. The team is very friendly, pleasant, and great to work with. Customers report being greeted promptly, checked in speedily, and kept up to speed on their vehicle's status. Representatives clearly explain everything, cover every detail, and provide every ounce of information. The facility is very clean, and the overall experience is often amazing, with vehicles fixed correctly and in the expected timeframe. However, there can be inconsistencies. One disappointed customer reported not receiving promised updates and having to call repeatedly for a status. They also experienced a delay of several weeks for a part on a new vehicle. Despite this, many emphasize the outstanding customer service. The dealership aims to make customers a customer for life, offering complimentary maintenance and free local delivery with every purchase. For many, it is the place to go for vehicle purchase and service.
Great dealership. I’ve had the best experiences buying all three cars there. Sales staff and service staff are excellent. Robert is always great with explaining how my car is being taken care of.
October 2024
Work With Pete every time I take car in he’s the best Always Pleasant and great to work with always covers every thing and explains everything Clearly!
October 2024
This was a great outcome and superb customer service. I recommend this place for anyone looking to get a new vehicle.
