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February 2024 by Bianca Infinity
I’m not from here and I can say I LOVE this PetSmart ! Out of all the ones I’ve went to I will definitely be driving 40 mins to this location , I have 6 leopard geckos and they take care of the animals; yes the tank is small but it’s well fix ! I wanted to buy something in the tanks witch was a moist spot & was told the manager brought it from else where the fact you did that was amazing bekuz a lot of places I’ve been to they don’t care as much it’s well showed they took there time in each closure !
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February 2024 by Toni
Spike loves Nina and the grooming staff absolutely awesome!
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February 2024 by Laura Sweeney
Anything you need for any of your pets is found here. Reasonable prices. And adoptions for cats are available also.
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February 2024 by Kevin Bowen
Staff was very helpful. Found everything I needed quickly in a reasonable price!
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November 2023 by Ashleigh Rodriguez
Gabby and Ysenia handled the entire adoption process with my family. The two girls couldn’t have been more courteous, informative, as well as welcoming and compassionate towards my son. He is 9 and this kitten was meant to be his ESA. She also was gifted the name Luna.My son requires brain surgery in a month and has been home from school thus far & will continue to in the future for some time. I can say this was THE best decision we have made to improve our son’s mental health.Thank you again so so muchGABBY & YSENIA!
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November 2023 by Mayme Buckley
The service is great! The cleaning is of the shelves you could cut the dust with a knife. Let clean up, people notice especially those who are allergic to dust! Removing something from the shells is not cool for the person breathing in the dusk.
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November 2023 by Norman Sands
The manager at the PetSmart in Matteson Illinois, I think his name was Lenny is fantastic. I made an order on a clearance fish tank it was delivered by DoorDash but was broken in delivery. The manager took care of everything and helped me get the last tank that was available in Illinois and was very nice about everything and went above and beyond to help.
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November 2023 by Norman S.
The manager at the PetSmart in Matteson Illinois, I think his name was Lenny is fantastic. I made an order on a clearance fish tank it was delivered by DoorDash but was broken in delivery. The manager took care of everything and helped me get the last tank that was available in Illinois and was very nice about everything and went above and beyond to help.
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October 2023 by Kim Seliger
Nice staff, very helpful & seem to have what I need from pill poppers to shampoo. I refuse to order anything from Amazon for my dog, so Petsmart is my go to place.
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September 2023 by Elise
I had the WORST experience with this location. My goldendoodle was shaved very low without my consent. He was not matted all over his body. I asked for a specific haircut and the stylist did what she wanted to do. I asked her to give him a small trim, so that he could keep his curls. I expressed to her that I like his hair long and I don’t want to mess up his beautiful curls. I also asked her not to cut his hair on his head and she did. I am livid! To my fellow doodle parents, do not take your dog there. I repeat, do NOT take your dog there! I will be reaching out to corporate reporting this location and stylist! They need to hire experienced groomers and not be so quick to just shave dogs because they are busy or inexperienced.
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September 2023 by jennifer baker
I love the entire salon here! Nina runs the place and is amazing! Today, my 4.5 month old puppy was groomed by one of Nina's students. I was shocked at how cute she was! The picture shows my sheepadoo after my daughter took out one of her bows and the pup was outside looking for holes to dig.My cheeks hurt after smiling at how good she looks!Also showed a before pic ;)
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September 2023 by Melanie Robles
Love my groomers they all have so much to give to our pets never a bad experience ❤️
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August 2023 by Kim M.
I was in this store last week looking for a leash for my cat. Ms Janet was so helpful. Every time I see her she always greats me with a smile and is always so nice. Thank you so much for helping us take care of our fur babies
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August 2023 by Tamika S. Broaden
It's always nice, we love seeing the animals and new items.
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July 2023 by Leah
In regards to the grooming department for PetSmart, Nina ALWAYS provided EXCELLENT service every time we would bring Mr. Newton and our late dog, Cotton. Cotton has been going to Nina for a decade and Mr. Newton has been going since 2019. I strongly recommend booking w/ Nina for grooming services!