CVS

Most Recent Comments

• July 2024 by George Markwell
  Jason the pharmacist and the rest of the staff are very wonderful people
• March 2024 by Kimberlee Smith
  I have been in Mattoon for a short while, and CVS is the best Pharmacy I have ever been to. They are are nice when I call to ask questions about my daughter or my medications. Also the Pharmacist caught a medication I was allergic to and promptly called the Doctor to change the meds. I will say this the place is always clean, and the employees are always courteous and polite, and very helpful. Also the App that they have is very useful, and let's you know when you need your refills. I really like this place and recommend to anyone who will listen.
• November 2023 by Skjold Ulfr
  Pharmacy tech female said that my prescription wasn’t filled then said that the text message that it was ready was wrong when I asked why fill one of the meds from er and not the other she said oh well it doesn’t have any refills and I need to get ahold of er to get another one then when I question that because if it hasn’t been filled then there is still a fill on the script. she comes off hold with oh 1 bag had 2 bottles n it not one and then lied and said she got the order out to my partner well if u had none of the before stuff should or would have been said and when I said okay when he gets home I’ll see if it’s not I’ll call back she hung up on me and when I called back the male pharmacist said I was yelling at her and he could hear(cool then u heard the rest of convo too right? but you didn’t cause she very obviously didn’t tell me it had already been filled until the end of the call after she put me on hold after I questioned all the other excuses she pulled out of her hat) so why the other questions if she led with that why would her telling me that some number meant it hadn’t been filled or why tell me to contact er n have them send it again if she led with it’s filled and she definitely would not have say the automated text was wrong cause it would have been correct if she had said it was filled right? . I wasn’t yelling my voice might have gotten louder as I was trying to figure out what the tech was smoking. But that isn’t yelling my yell is ear piercing thank you. It’s called being drug around n a circle when I have been sick for 8 days haven’t been able to eat I need those meds because I’ve lost 5 pounds n a week. But anyways he said I needed grow up and apologize and that I obviously wasn’t that sick because I didn’t pick them up earlier n the day (mind u no food finally got fluids n er from 6 to 1130 last night. so I’ve been passing out im sure no one wants me driving )he also said if I didn’t have a question about my meds he was done talking cause he was to busy. And that when asked if n all the years I’ve been a patient if I’ve ever given anyone grief he said no so I asked why he wouldn’t let me explain what happened and why would I be upset if I was told it was filled ? he kept repeating I need to apologize and told if I didn’t like it I could switch pharmacies. Said my partner apologized why couldn’t I ? i was on the phone with my partner as he pulled up there cause female tech had me upset and he never apologized so lie number idk at this point. I hung up because it was very clear nothing I said mattered only what female tech said. Called their feedback line and promptly switched pharmacies. Good riddance it doesn’t take sherlock holmes to find all the holes in their version of events and how they are just covering themselves very shittly I might add and trying to gaslight a patient. It might have worked if I had less than two brain cells to rub together. All 3 ppl n my home switched to Walmart. I don’t suggest this place to anyone after this. No one deserves this treatment. And I’m the 3rd person n two months to have n issue with a rude female tech. U have under 3 stars on here but under 2 on Fb I wonder why ?
• November 2023 by Tor Bjorn
  Pharmacy tech female said that my prescription wasn’t filled then said that the text message that it was ready was wrong when I asked why fill one of the meds from er and not the other she said oh well it doesn’t have any refills and I need to get ahold of er to get another one then when I question that because if it hasn’t been filled then there is still a fill on the script. she comes off hold with oh 1 bag had 2 bottles n it not one and then lied and said she got the order out to my partner well if u had none of the before stuff should or would have been said and when I said okay when he gets home I’ll see if it’s not I’ll call back she hung up on me and when I called back the male pharmacist said I was yelling at her and he could hear(cool then u heard the rest of convo too right? but you didn’t cause she very obviously didn’t tell me it had already been filled until the end of the call after she put me on hold after I questioned all the other excuses she pulled out of her hat) so why the other questions if she led with that why would her telling me that some number meant it hadn’t been filled or why tell me to contact er n have them send it again if she led with it’s filled and she definitely would not have say the automated text was wrong cause it would have been correct if she had said it was filled right? . I wasn’t yelling my voice might have gotten louder as I was trying to figure out what the tech was smoking. But that isn’t yelling my yell is ear piercing thank you. It’s called being drug around n a circle when I have been sick for 8 days haven’t been able to eat I need those meds because I’ve lost 5 pounds n a week. But anyways he said I needed grow up and apologize and that I obviously wasn’t that sick because I didn’t pick them up earlier n the day (mind u no food finally got fluids n er from 6 to 1130 last night. so I’ve been passing out im sure no one wants me driving )he also said if I didn’t have a question about my meds he was done talking cause he was to busy. And that when asked if n all the years I’ve been a patient if I’ve ever given anyone grief he said no so I asked why he wouldn’t let me explain what happened and why would I be upset if I was told it was filled ? he kept repeating I need to apologize and told if I didn’t like it I could switch pharmacies. Said my partner apologized why couldn’t I ? i was on the phone with my partner as he pulled up there cause female tech had me upset and he never apologized so lie number idk at this point. I hung up because it was very clear nothing I said mattered only what female tech said. Called their feedback line and promptly switched pharmacies. Good riddance it doesn’t take sherlock holmes to find all the holes in their version of events and how they are just covering themselves very shittly I might add and trying to gaslight a patient. It might have worked if I had less than two brain cells to rub together. All 3 ppl n my home switched to Walmart. I don’t suggest this place to anyone after this. No one deserves this treatment. And I’m the 3rd person n two months to have n issue with a rude female tech. U have under 3 stars on here but under 2 on Fb I wonder why ?
• September 2023 by R S
  After decades of patronage at the pharmacy, my family and I have moved to another one because of the lack of professionalism and the disrespect shown by one of the young, female pharmacy technicians. The experiences at this location have been bad enough to warrant this, unfortunately. I now understand why CVS is losing customers and why this location probably has under 3 stars.
• September 2023 by Jon Pike
  I COULDN'T BELIEVE THE WAY THE PHARMACY TECH SPOKE TO ME ON THE PHONE. EXTREMELY RUDE AND UNPROFESSIONAL!!!! SHE SHOULD BE FIRED IMMEDIATELY!!!NEVER HAS A TECH STARTED ARGUING AND YELLING. OMFG!!!
• July 2023 by Jacob Scara
  Went to pick up my meds after I left the hospital. The hours online said they would be open. When I got there it looks like the manager crossed out the hours online and wrote in new shorter hours. So, basically I didn't get my medicine due to misrepresentation of pharmaceutical services, thanks.
• February 2023 by Justice Koester
  They were extremely rude and shouted repeatedly asking for my name. First time using this CVS and now last.
• February 2023 by michael schram
  The two Carissas working in the pharmacy are Awesome!!! Thanks you two for the help the other morning before heading to Lakeland College! ;)
• January 2023 by Tommy Mac
  Seems like a decent location as CVS stores go. I really only came for the alcohol and found that they had a large selection.
• November 2022 by Shelby
  Not open past 10 PM, Google and automated phone says midnight.
• July 2022 by Eric Bertolet
  Clean and friendly.
• July 2022 by Larry H
  You guys might want to update your hours ?
• June 2022 by Blake Furry
  Came to get diapers as they were the only place open in town till midnight….apparently they aren’t. Really need to change hours online and on automated phone.
• April 2022 by jeff dowd
  Horrible place the pharmacy is rude and refused me my booster however it's supposed to be free .they sa said its not .