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February 2024 by Christle Mccullough
Impossible to get associates to assist with plumbing needs in that area. They would physically walk away from that whole area if they saw you looking in their direction. Had to walk up to the front service desk and ask for assistance and then the youngster was not knowledgeable about anything plumbing related? Said he usually loads and unloaded trucks.
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January 2024 by Hanna Freezeland
If I could give this place a negative 100 I would. I have been fighting for a month and a half to get my refund for flooring I over paid over $500 and have YET to see the refund and anytime I call they have no idea or just say on we will call you back and I never hear from anyone. I will never ever use this place for anything again.
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January 2024 by Todd Fultz
Great store! Great service!
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December 2023 by Kimberly Strowmatt
I had a young man named Dustin an extremely nice man. I had no idea what the thing was I was sent in to buy. Dustin walked with me all the way across the store and even willing to walk to the other end to show me another option! He is exceptional. There is also a man named Dale that anytime I need help with anything he is the man to find! He is very experienced and has a bunch of knowledge on everything in the store. Plus when I checked out a sweetheart Carolyn helped me , she got me set up with a charge card and saved me 25 dollars on my purchase! I talked about some personal things with myself. You know what that sweet lady gave me, a big hug before I left. I really needed that hug she just absolutely made my day!
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December 2023 by Joseph Poorman
Not bad for a "big-box store".
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December 2023 by annette urai
Great store good variety and very nice workers
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November 2023 by Byron Stubblefield
Great place. Had a wonderful experience. Staffer helped me find a particular tool set and was very courteous and friendly.
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November 2023 by Midwest Minuteman
Found what I needed selection wasn't as good as I had hoped. What I found suited my needs. Items are a bit pricey but the people were helpful and friendly.
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October 2023 by James Pollock
I had a faulty do DeWalt weed eater which is very uncommon from DeWalt products but The customer representative Carlos made exchanging it for another weed eater extremely easy. He made my day thank you Carlos
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September 2023 by Chris Milligan
This place needs to get it's act together, being in retail for many years, I would like this place to an organized riot. A little follow up and follow through with customers would be better than the sound of silence. I had been a customer most of my life, but after this past year and the many disappointments, I refuse to ever step foot in this establishment ever again.
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July 2023 by A Quiz
I had another pleasant shopping experience at this Home Depot in Mattoon a couple of days ago. I have not once had a bad shopping experience here. The store is stocked, clean and the prices are better than or highly competitive with others like it. Where this Home Depot shines is in the people who work there. Whenever I have needed assistance, a staff member was close at hand. There are many staff members walking the floor asking if one needs assistance and/or just being pleasant. I have found everyone to be friendly, outgoing, knowledgeable and extremely helpful. It makes a big difference in where one chooses to shop when one is made to feel a valued customer.
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July 2023 by Ted Day
I usually have a good shopping experience at Home Depot. Today, I put back approximately $500 worth of merchandise after walking the store multiple times without having one sales associate ask if I needed any help. A couple of employees did brush past me as if I was in their way.
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July 2023 by Dave Ducy
Was in the area and needed a plumbing part this store seams to be laid out different I guess that's how they get to walk around
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July 2023 by Ethan Wildman
Everything I could ever need for home improvement. Friendly staff and great customer service.
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July 2023 by Richard DeLacy
Great products very helpful staff and great prices.
