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October 2023 by Lori Hargrove
Great and friendly customer service. It’s the best experience I’ve ever had with buying a vehicle. They did not rush me through the process and they took the time to explain everything. The program that they use for signing the contract is great. Not only does the program explain every document section by section, but also in courages you to read the document and make sure you understand it before signing. I would recommend this dealership to anyone looking for a good running, well maintained vehicle. Thank you Katrina and the crew for making this a great experience. I appreciate you all.
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October 2023 by Angi Shaw
Lila and Georgia at Ideal in Mattoon were wonderful! They worked with me and my husband and got us the PERFECT car! I definitely recommend buying a car from Ideal Auto Sales in Mattoon!
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August 2023 by Jenelle Campbell
I had a great experience with Ideal Auto Sales. The ladies were incredible and very helpful when I purchased my car and with any questions I had
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August 2023 by Timothy Gaines
I got all the information I need but they was unfortunately not willing to work with me yet. I'm not seen as reliable enough to have a reliable way to work. Other than that I meet all their expectations so I'm just gonna have to keep struggling for a little while.
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June 2023 by Jonathan
All I can say is have an idea of what you are doing. I'm not saying the business is trying to scam but it does seem over priced for a used car with over 100,000 miles. Do your research before you go there and make an informed decision. Pay attention when you test drive. My niece and I were there to test drive a few cars. I pointed out that one of the cars had a bad vibration when in idle. Lila just said, "yeah, the Darts do that". When asked about the prices compared to sites like KBB, Lila just said, "I don't know how they come up with our prices" and then turned back to her computer. This lady either has no idea what she is doing or simply doesn't care enough to learn.
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June 2023 by Cherokee
I've been with ideal for over a year now. The girls at the Mattoon location Georgia an Lila are both ABSOLUTELY AMAZING to work with. They have been huge help with both purchases an have both worked with me so well. I DEFINITELY 100 PERCENT RECOMMEND ideal in Mattoon. I'll definitely be coming back for more vehicles.
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June 2023 by MA Forensic Psychology (P. Yocum)
Lila and the other lady in the office made the process up front and simple of course your paying outrageous prices but you know that’s why your here with that said gap,collateral protection and service contract makes it about the same even with higher interest so far so good would recommend at least so far great to work with and quality vehicles help the interest but you will pay 4 times vehicle value but if there are no other alternatives and you need a reliable bride with @110k you know you can get approved
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May 2023 by Cody Benefield
Was an amazing experience and they got us what we wanted. Short simple and sweet. Thank you !! They even watched our kids and kept them occupied the whole time. amazing people!!!! Will definitely go back
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April 2023 by Erin Pope
Lila was amazing to work with! I filled out what I could before our appointment and once we arrived it was smooth sailing from there. My husband and I had to bring our 3 children with us and Lila and Georgia were great with them and never made us feel like we were a burden. They were so helpful and we are very thankful that we chose them to buy a vehicle from! Thank you Lila and Georgia!!Thank you so much!!Donald "Scott" and Eleanor "Erin" Pope
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April 2023 by Steele baker
Had an amazing experience today getting a new vehicle. Low mileage, great condition, runs and drives great. They are super friendly and really take the extra step to help you out in any way that they can. I highly recommend visiting if you are looking for a vehicle at very affordable pricing!
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April 2023 by Caitlan Willison
It was so nice having someone who was responsive and allowed to me to communicate through email! I was working and didn’t have time to call! Got there and test drove. Absolutely love my new car! Thank you so much
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April 2023 by Devan Ware
I highly recommend everyone to check out ideal auto sales both Lila &’ Georgia made my experience shopping with them amazing it was an in &’ out thing on top of me leaving with a very nice suv!!
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January 2023 by Kathy Barker
The ladies at the Mattoon branch made it so easy. Never have I picked a car and signed so quickly. Thanks for all the help and extra coverage I was looking for. Great place and I would sure recommend. I will be back for my next purchase for sure.
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January 2023 by James Hopper
I’m absolutely amazed by how professional and knowledgeable Lila and Georgia are! They always make me feel at home and always set me right! Lila helped me get all the things figured out for me to be able to get my car today! I had a bad experience with Jeremy in Decatur! I called to ask about a car and he had no idea what I was walking about!
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October 2022 by Paula Dilley
I bought a minivan from the Mattoon location. The lady I dealt with was named Georgia, and she went above and beyond with customer service. I was more than satisfied with the service I received and I love my vehicle!
