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December 2025 by Jill Fickes
My husband and son were out of town, we just had two days of heavy snow, so what else could go wrong? How about a check engine light and my only vehicle not running right when I have a little one I need to get to places. Jeff White, Aiden Collins, and 1st Class Wrecker Service all came through for me. They took a very stressful day for me and removed a big one. They came to my home, brought me a loaner vehicle, and took my Yukon XL back to the dealership. There was no hassle, no stress, they just did it. Their service went above and beyond. This is why I always have been and will remain loyal to this dealership.
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November 2025 by Angela Wilson
Excellent salesmanship and quality vehicles!
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November 2025 by Michele Britton
Used several times. Communication could be better, but work seems fine.
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October 2025 by Zach Major
Took my car in there told them it needs to be hooked up to scanner for an idle relearn thats all it needed then they try to tell me that I have all these different issues an trying to screw me out off 2200 dollars when I told them it just needs reset they acted like I was stupid didnt know what I was talking about wouldn't ever recommend going there they just want your money an try to lie to you about what's going on with your car
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August 2025 by sarahndipity
Stopped by to have them put plates on my car. I didn't buy my car from them, and it's not a Kia, but they installed the plates right away and at no cost. I love small town businesses! This is the way it should be. Shout out to the service department, you're aces in my book!
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August 2025 by Leslie Garner
I got my car in December 2024, been trouble since I got it. The brake pedal does not decompress and car doesn't start. This is the 3rd time it has been there. I have described the problem each time! Today I get a call it has been there for 4 days. They tell me a new starter was ordered. My sales person, Tony, didn't tell the about the brake problem. I don't think they know how to fix it! Not happy with this purchase.
Make sure you ask them before you buy, why did the previous owner sell it. Or do a car fax! Terrible.
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August 2025 by Lee Ann Frick
Was wonderful on taking care of my truck alignment and very friendly people
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July 2025 by Mike Steiskal
What a great service department. They did what they said they were going to do in a timely manner. Willing to go the extra mile.
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July 2025 by Kimberly Arnold
Very friendly
Answer questions professional
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July 2025 by Cherie Huddlestun
Sadly the customer service has gone to hell. Too many bad experiences to fit in this review. They are careless, incompetent and don’t listen Also caused damage to my vehicle twice and only made excuses. The last ordeal cost me a $500 deductible and a claim to my insurance. DONE
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June 2025 by Norm Czaplicki
I recently brought my truck in for a simple oil change—an unremarkable, routine task. When I got it back, I noticed a trim piece beneath the steering column had been left off. Mistakes happen. So, giving the benefit of the doubt, I brought it back and politely pointed it out.
The response? “I don’t have anyone to look at it, bring it back another time.”
Fine. I rearranged my schedule, took time off work, and brought it back again.
This time, I was told—with a straight face—that GM wouldn’t allow the repair unless the part was actually broken. Not missing. Not improperly reinstalled. Just broken. Apparently, restoring something to the way it was before you touched it exceeds the scope of your service policy.
Out of curiosity, I checked with another dealership. They had no problem addressing the issue—because, unlike your staff, they understand what professional responsibility looks like.
This leaves me with three possible conclusions about your service representative:
He is lazy and unwilling to take ownership
He is uninformed and unqualified
Or he is lying to customers to avoid doing his job
None of these inspire confidence. All of them guarantee I won’t be back.
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May 2025 by brandon wilson
Working with Scott Hensley at KC Summers was a standout experience from start to finish. He was patient, courteous, and made the entire process feel seamless. One of the things that really impressed us was that he went out of his way to bring the car to us — something you don’t see every day. It felt like VIP treatment without the pressure. If you appreciate service that’s both thoughtful and professional, Scott is the one to ask for.
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April 2025 by Gary Hills
Always enjoy the employees and good service
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April 2025 by Ubershens
In 2023, I purchased a Brand New 2023 Hyundai Sonata N-Line from K.C. Summers, and it has been nothing but a headache ever since. Not long after driving off the lot, issues started piling up. First, the high-pressure fuel pump failed. Then came warped rotors, bad calipers, a broken seat latch, and a malfunctioning lock/unlock button.
When I had them mount and balance brand new tires, things got even worse. The car suddenly drove horribly, with intense road noise and shaking at 60–65 mph. On top of that, they damaged my rims during installation. When I brought it to their attention, the service manager initially tried to blame me instead of his own techs or equipment. Only after repeated complaints did they agree to order new rims—under my warranty—and even then, the exact same issue occurred again. It was only after that second incident that they finally inspected their own mounting and balancing machine and found that it was the cause of the problem all along.
The final straw was my most recent visit. I spoke directly with the assistant service manager (who happens to be the service manager’s son) and made very clear plans for my car to be driven from one town to another and returned the same day. I explicitly said I did not want my car kept overnight, especially since it was a Friday—I didn't want it sitting at some tech’s house over the weekend.
Well, that didn't happen. The technician drove my car over 200 miles, took it on a personal trip, and left trash, clothes, and lawn chairs in my vehicle. I tracked the car using GPS and had to recover it myself around 11 p.m.
Now, months later, I’m still dealing with ongoing and new issues. I tried to schedule another service appointment—only to be told the day before by the service manager himself that they are refusing to service my car in any way, shape, or form, despite the fact that it’s still fully covered under warranty.
This experience has been nothing short of a nightmare. I would strongly recommend thinking twice before trusting K.C. Summers with your vehicle or your business.
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February 2025 by Amy Holland
We purchased our 2017 F150 from Wil at KC Summers in 2021 and returned for our 2024 Buick Encore. Wil makes everything so easy! He finds the best fir for your needs for both comfort and finances! He is the absolute best in the business and I will never go anywhere else for sales or service again!!!
