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November 2023 by j sykes
I would characterize Paap Auto Body as an upscale auto repair shop. I never dreamed there was such a thing as an upscale auto body shop, but I found one by "accident". I went to Paap because of a strong recommendation from a neighbor a few houses away from me. He said he used them many times and wouldn't go to anyone else. A little later the insurance adjuster mentioned he used to work at Paap and only had favorable comments. He also mentioned the insurance company might not always agree with repair shop pricing. If you are not familiar with the back-room haggling between your insurance company and the repair shop, Paap keeps you informed as much as they politely should. Here is something I found out, be prepared to pay extra beyond your deductible. I don't think their pricing and quality is a fault or a mistake. When I was driving my car out of the repair shop, I almost forgot why I had it in there in the first place. I was so distracted by the car interior. It was much cleaner than when I dropped it off. I think Paap will be around for a long time.Services: Painting
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November 2023 by s t
I got into a small fender bender and brought my car to Paap’s. I was very pleased with updates I received on my vehicle throughout the process. They even vacuumed my car and left flowers in the center console for me. I appreciate the hard work! Will be recommending this place from now on.Service: Body & Trim
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October 2023 by Lester Diener
Paap Auto Body exceeded my expectations beyond my wildest dreams. I’ve utilized several other body shops in the past and none of them came close to the quality of work and service I received here.The accommodations , promptness , courteousness and professionalism I experienced at Paap Auto Body truly puts them far above the rest and in a class of their own.For anybody that is detail oriented and particular , you will be extremely satisfied here!Service: Painting
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September 2023 by Lana Keigley
The PAAP Auto Body team is committed to excellence. They go out of their way to ensure a smooth repair. Their work is impeccable! They keep the customer number one! They have done everything in their power to work with my insurance company to repair my vehicle to industry standards to ensure the safety of my family. I will forever be grateful for stepping up and being a leader in small business! Thank you from the bottom of my heart! Lana KeigleyService: Body & Trim
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September 2023 by Abby Clark
I would recommend Paap Auto Body to anyone needing a repair following an accident. They maintain excellent communication and perform quality work. Their attention to detail is fantastic and their communication with my (very difficult to work with) insurance company was phenomenal.
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August 2023 by Joseph Grimm
I have never experienced customer service at this level. The entire staff at Paap Auto Body greatly exceeded my expectations. It didn’t matter if it at night, morning, or even the weekend, the staff was always available. The staff made this one of the easiest processes I have ever been a part of. It is rare anymore to be involved with processes that exceed expectations, but Paap Auto Body was one of them. They have set the bar very high for customer service. I have tried to tell everyone I know about my experience with Paap. Even though I’m hours away, I will take my vehicles here from here on out. This should be the standard that everyone sets out to meet. I cannot recommend Tim and his staff more. I would give this repair shop a 12/10.Service: Body & Trim
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July 2023 by Alex Merkle
Our brand new Tesla Model Y (less than a week old) was rear ended in a drive through. Very minor damage, but it’s a brand new car. We love our car, but one of the few negatives about owning a Tesla is that not many shops will work on them. Paap was recommended to us by another body shop. Although they’re located 45 minutes from us it was totally worth it. Excellent communication via text and I was able to get an estimate remotely by snapping a few pictures on their website. One day turnaround for the repairs. I was 100% happy with results, can’t even tell where the dents were. And then add on top of that they washed the exterior, cleaned the interior and put some flowers in the cup holder. Oh, and they updated my firmware. Local Tesla owners, you won’t be disappointed with Paap Auto Body.Service: Body & Trim
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June 2023 by Louis Premkumar
Exceptional service. Kept me informed every step of the way. Job was completed in time Supply of parts from Tesla delayed the process a bit. Dealt with insurance company on my behalf. Recommend without hesitation. The car was delivered as brand new (my car was only 4 months old). I was given a rental SUV by Paap. Amber and Sammy are the best.Service: Body & Trim
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June 2023 by Sue Mast
Amazing work !! Thank you so much . Our car came back beautiful and it was cleaned inside and outside and flowers and a gift for us . I highly recommend this place !!Services: Painting
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May 2023 by Alexis Kiser
Highly recommend Tim Paap and his team at Paap Auto Body! They went above and BEYOND on my repairs. Tim was such a huge help in navigating my insurance claim.My car was repaired timely, the staff was so gracious, and my car came back detailed and beautiful! I went in with a smile as I was hopeful after hearing such great things, and I left with a smile because they lived up to and went beyond my expectations! I will return every vehicle I own to Paap Auto Body for repairs - A+++ Team! Thank you all so much!Best decision I have ever made!Services: Painting
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May 2023 by Victoria Brummer
After having my car backed into we took it to Paaps. They did great work! I got daily updates on the progress and Amber in the office was both wonderful and knowledgeable.Services: Painting
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May 2023 by Rose Smith
My daughter was in a freak accident on 1-57, on way home from EIU. We live 3 hours away. They towed the car to their shop, helped calm her down and kept her safe for us. The car was totaled and they helped us through the process. Amber in the Mattoon office went over and above. Everyone from the owner to the body tech was amazing!!Service: Body & Trim
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April 2023 by S Kelley
TESLA OWNER BE WARNEDDo not take your car to this place, I learned it the hard way.Stalled the repair for months, far longer than what they promised. Delaying repair timeline multiple times, forcing me to rent a car for months.Overcharging, there were numerous increases in the estimates. In the end charging ~30K+ for a localized damage on only one side.Poor communication within the staff and to customer. Lack of updates. We had to call/text constantly to ask for updates. But whenever we called, no one seems to know anything.Car was not ready and had to be taken back a second time, even after months of wait time.**In response to the owner’s reply:This review is to make an account of our prolonged and distressing repair experience you, not to depreciate your workmanship. We lived four months from Sept to Jan, with constant fear that some additional parts might now be discovered as broken, and we will need to order parts, approved by statefarm, etc., again. Also four months of complete uncertainty when we will get our car back, as multiple timelines provided by Paap have expired so far. Thus we felt the need to warn other Tesla owners. There are better Tesla-certified Centers in the area which are close to common insurance and provides smoother, much faster repair service. (Yes I compared notes with friends with Tesla repair experience in area, this is our conclusion.)This experience was a daily struggle because:1. poor communication: you have a nice long log of events there, but we weren't informed of most of them, or we’d otherwise had to relentlessly demand to learn them.2. multiple delays (do not confuse this with wait time from State Farm. I mean DELAYS, such as when you proposed it would be done by a certain date but that got postponed several times. this is the result of your miscalculating the process and/or failed to anticipate the next step.) Yes, I wanted Repair up to Tesla standard. But my main concern was repair time as it is my commute car. (which the log left out) Again, there are other Tesla-certified Centers in the area which provide smoother and much faster service.3. Broken Promise (when I tried to move the car to the other Tesla Certified Centers such as Schaefer in STL, because they work seamlessly with common insurance such as statefarm, your staff stopped me by promising that whenever the car is done, I can have it back. We both know that didn’t turn out to be the case, until I was forced to write a long and pleading email to you.4. While we are talking about workmanship, we did have to bring the car back for a second time to fixe the light. The car was released after your inspection. This signals an issue. I hope there aren't other issues down the line.5. Lastly, you kept mentioning statefarm being slow, which actually is one of my points to other tesla owners:If you use common insurance like statefarm, this will be a strained process with Paap. There are other tesla certified centers in the region that work closely with big insurance companies and provide timely repair services, Also their estimates are fully covered by these insurance companies as a result. These would make the process significantly easier.
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April 2023 by Lexe Volk
Paap Autobody made the whole process of my car repair so easy. They assessed the damage and worked to get the repair done quickly.When I picked up my car, it was absolutely spotless. The repairs were done to my 100% satisfaction.Hopefully I will not get hit again, but wii definitely use Paap Autobody in the future.Services: Painting
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February 2023 by Tina French
I have never been treated so well from an auto body repair shop before. From the card on my dash to flowers in my cup holder, a bag of goodies in passengers seat and the fresh smell in my car made me feel confident in choosing the right place because of they treat you this way then you know your car is in good hands as well. My car looked amazing!! Inside & out! Looks brand new :) Job well done!!Services: Body & Trim
