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November 2024 by Ashley
They work great with the people that come into their office! Any problems or concerns they are there.
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November 2024 by Paige lawhorn
I can’t say how much serenity York at your Mattoon store helped me!! In August I lost my brother it’s was really hard for us but the very next day that I lost him my washer decided to go out! I was so stressed and serenity immediately stepped up and was like come in and See me she walked me thru the store showed me multiple washers and dryers and helped me stay in the exact budget I needed to help me assure I could afford them! That day I received my washer and dryer it was very fast and such an easy process. Well I was unsure how to use them she tried to help me trouble shoot the best we could over video chat and we couldn’t figure it out and she immediately within the hour had someone out here had it fixed! I appreciate everything this store helped us with in such a hard time and how fast and easy the process was! We have had to deal with other rental places for house hold stuff and appliances and it was a night mare took us almost three weeks to receive our things and was charged for a month and we didn’t even have our things and still was charged before they even delivered them. So yes this experience as to others we have had was absolutely amazing quick easy and painless and never have we received our things in a timely manner n anytime we had an issue they made us wait a week or more to get a tech out just to be told we had to wait for a new one it was absolutely ridiculous! When I couldn’t figure it out she tried to walk me thru it n them immediately sent someone out and told me if they couldn’t figure it out they would bring me a new one in the morning! I couldn’t be more appreciative for the experience we received! Aside there very rude female that’s was actually another worker whom made a comment insinuating I was retarded I’m 34 years old I’ve been doing laundry since I was 12 yrs old and for her to be a smart ass n say why don’t someone go teach her how to do laundry bc obviously she can’t figure out do mind you I was on the phone while she was trying to trouble shoot problems. I’ve been in the store countless times and heard this woman speak to people In such a rude manor basically Insulting there intelligence. She is very rude there has been many times I’ve dropped serenity off food and drinks and she try’s to speak to people with a smart ass attitude and it’s not right. She truly makes the store look bad and to be quite honest after the rude comment towards me I really wanted to just send my stuff back n cut my losses and go to a different company but because everyone else that works there went out of there way as far as coming to my home and helping me figure within the hour they was on top of it. That’s the only reason I stayed with this company because the amount of compassion and empathy they had for my situation and my loss. They were truly compassionate and apologetic for my loss and the hardships I was going through but honestly it takes one bad apple to put a bad taste in someone’s mouth about the whole place. Hope you have a blessed day and I think 5 stars is a understatement because I was truly blessed and it really helped us in a hard time.
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November 2024 by Latanya Alston (L.A.)
It’s always a pleasure dealing with Rachel always pleasant and kind and the two workers on top notch. I can’t even think of their names, but they’re working right now. They are amazing. They go above and beyond to have you satisfied they need to be management or the other workers and other stores to like them Excellent I rate five stars always a pleasure doing business with them
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November 2024 by stephanie Seaton
I love the staff and the Mattoon store. I will always continue my business with them. Very helpful and they will order whatever I need
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October 2024 by Nicholas
It is a good place and good people
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September 2024 by Sarah Knott
Absolutely Wonderful staff to work with helped with every issue I have had. I wouldn't want to go anywhere else !!! I will be recommending them to anyone I know looking for anything. They can help you find it even if they don't have it in store. Kind and honest staff very professional.
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August 2024 by Kimberly Evans
The employees were nice and helpful. Fast delivery and speedy set up. I would recommend them to anyone
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April 2024 by Traci Herrington
Always there for me when I need them, very understanding and helps with payments if an emergency comes up! Have been renting from them for a few years and will continue to do so!! Thank you!!
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March 2024 by Paula Hamilton
Been with them for years. They do an amazing job!!!
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February 2024 by Bobbie Perez
Love Rent One....staff is always helpful & courteous. Would definitely recommend this store!
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January 2024 by Alma Ridenour
Punctual,so very nice,Beautiful service from start to finish. Well worth looking into for your needs.
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January 2024 by The_South
I usually don't leave reviews but this store definitely deserve where credit is due, absolutely wonderful customer service explained everything to me from a to b, worked with me with my biweekly income which was plus by itself! Delivery was just as awesome! Was fast careful and respectful of my home. I highly recommend if you need to buy some home goods these guys definitely deserve first dibs and see what they can help you with!
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December 2023 by Chad Chad
The delivery and setup was amazing. Very nice and polite
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December 2023 by Andrew McGinnis
They are awesome and so fast! They really work with you to take care of you
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November 2023 by Kimberly Beck
Rachel is pretty ? awesome!
