-
December 2023 by Nate B
We have had a leaking refrigerator and cannot afford a newer one at this time. Everything else worked fine as well, how ever the leak began to worry us. Called Mattoon’s Broadway Appliance and Home Center, and they had some one scheduled to come out next day and fix the issue. The gentleman called me next day confirmed the issues and fixed the fridge within the hour of being there. The repair was reasonably priced and we are grateful for the service we received!!
-
November 2023 by Kate Stewart
Terrible customer service.Edited to respond to owner: the issue is that your technician told me he would report to LG that the stove did not function properly, because there should be a difference between high, medium, and medium-low heat and flame height. He went on to tell LG that the stove was fixed and working appropriately. Good customer service would have been calling me back to tell me you were changing your story to LG. LG closed the case because your tech said it was fixed, even after 3 technicians, 2 from BA, told me the stove was not working properly. It makes no difference where I bought the appliance from Tanner, you accepted the service request...the customer service component comes with that.
-
November 2023 by Breanna Amoussou
Yes I am leaving a VERY NEGATIVE review, You might want to have your drivers take a new driving test, whoever was driving the grey van at 8am on 11-1-23 damn near hit myself and children in a school zone..ABSOLUTELY unsafe driver..I got a picture and plates also..How he was driving is a felony in a school district zone
-
April 2023 by Libby's Lounge
Shoutout to Broadway Appliance & Home Center out of Mattoon. They delivered and installed new appliances in our boat at Findlay Marina. They had the best price, very friendly, and a great install crew. They did an excellent job. They service all appliances also. If you need appliances for your boat or serviced, I would call them.
-
November 2022 by Op pandas
I just wanted to compliment the great service that I had. I wish I could remember his name but I believe he's the owner. He came to fix my dryer and wouldn't give up til it was fixed. He was also genuinely one of the nicest people I've ever met. You don't see service like that anymore
-
November 2022 by Bill Newton
Great competent service.
-
August 2022 by K.D. Reifsteck
I purchased all new appliances here when I remodeled. They held the appliances until convenient for me, then delivered and installed for free. Very professional. Great customer service.
-
July 2022 by Nicholas Orr
Great place for all home furniture and appliance needs. Tanner and his team are always professional and knowledgeable. I have purchased a washer, dryer and dishwasher from Broadway Appliance and been thrilled with the process and service! I highly recommend!
-
December 2021 by Justin McWhorter
Extremely helpful. It’s nice to walk in and have the staff be attentive and actually know their products. Bought a new refrigerator and dryer. I had issues getting the gas dryer hook up properly so their repair man came out to my house on his way home to hook it up for me. You won’t find that at the big box stores.
-
November 2021 by Matt Lewis
Broadway has been awesome to us. Waiving fees when things don’t go right ( which are seldom and not their fault) Tanner had us a different dryer the same day ours went out. Love them and will always go there when I need home appliances! 5 Stars!
-
October 2021 by Jaedynjuanjordan1234 Hernandez
One star isnt suffice for them. He purchased a used washer from my mother after she informed him that the clothes werent spinning completely dry. He purchased it for $100 dollars and five days later sent her a dirty message saying it wasnt worth it because basicly everything was broke. My mom doesnt repair washers. She had no idea what was wrong with it. Just what she could see with the eyes. RUDE RUDE! & very unprofessional.
-
October 2021 by Cheryl Longwell
Very unprofessional when you bought I tod what did.I don't work on and told you clothes were damp.So you the washer fixer just cause I am a lady u bought from doesn't give u right to be rude.So your boy was rude also.But don't worry I will not recommend u to anyone.
-
August 2021 by Brad Sims
My dryer stopped working (it's old, not one from this store) and they sent somebody out within a couple of days. It ended up being something small but they were very friendly and I thought the price was more than fair. It was definitely less than I expected. It was a good first impression with this business.
-
July 2021 by Erik C.
I bought a fridge 6 months ago and spent a lot of money and no does not work and they are not a good business and rude I had a tech come to the house and demand money for visit when I called the other day no money was discussed so not a good business
-
February 2021 by Stacey Brown Uphoff
We bought our son appliances for his new home. The delivery team had quite a time getting them into this older house due to small doorways, but they were awesome! So polite and helpful! I had started to think good customer service was a thing of the past. Thank you for a great experience!
