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December 2023 by Balls McSpanky
I don't recommend. I was treated horribly over the years by other customers and sometimes by staff. If I wanted to be bullied I would just go to high school.I doubt that is how you really feel. You and others didn't even want other people to know I wanted to play in a tabletop RPG. You refused to mention my interest in pathfinder or DnD to anyone at the shop and for what reason you had I don't even know.On top of that the club even had advertisements for RPGs and I was told I couldn't play because of a lack of experience. I wish people like you would at least have the courage to say you just didn't want me at that table or anyone else's rather than giving me an excuse.You and that club have turned me off of rpgs and tabletop games for life. Didn't feel welcome there at all. I get a lot of that in life and I didn't need it from a group of people who probably better understood being bullied and treated like I have in life. People who knew better.
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October 2023 by Nefarious Nerdette (Neffi)
They were super friendly and happy to help with any questions and just getting to know the area as a whole. Came away with a new board game and an awesome place to connect with others in the future.
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September 2023 by Talianna
The people are nice, but I wish it was cleaner
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August 2023 by Jacob Dotson
If you're even somewhat ignorant to card games and the like don't bother with this place. I went in not long ago with my SO to shop for the recent Disney TCG release. We were offered to pay an appropriate price with weird phrasing and clearly didn't understand the question. We paid extra because some other people are scalping a product, but we were clearly in to buy and play the product. If the man running the shop wasn't money hungry he would have clarified and we could (and would) have bought an additional deck.Unfortunately the above is more of a 2-2.5 star situation, the reason for 1 star is the poor representation of the tabletop gaming hobby as a whole. People were talking poorly behind other player's backs loudly and with more curse words than you would hear on the Queen Anne's Revenge. I heard the f bomb dropped every other sentence at one point. The gosh darned Disney TCG JUST CAME OUT! I'd hope they would tone it down if a child was brought in, but I'm not convinced since the man running this shop was in the conversation. The toxicity almost reached a comical point and it felt like a parody of an LGS.Ultimately this is not a welcoming store and dare I say it is a wolf in sheeps clothing. They likely make a bulk of their money online so they can continue to run it however they want, but it sure does make a person want for more. I can tell you that if you want a Friendly LGS, you'll be better off going 50+ miles any other direction. I will never be back, and I know the owner is probably thinking, "Good riddance!", and that says everything you need to know.Edit to respond: we stayed in store and opened the packs. It should have been clear that there was confusion. If not, you're being willfully ignorant. Let me give you the playbook:Sales Person: "Hey, a lot of people are buying this and marking it up excessively online! Let me tear this tab and you will get the manufacturer's suggested retail price!"Us: "Oh, thanks! We are excited about disney in games, go ahead and give us a head start and rip that bad boy open! It is a shame about those dirty scalping rats."It really should have been that simple. Instead, it was presented to us as if the person selling the product (presumably you, the owner) intended to crack the packs in a first draft scenario. We understood it to mean that we would get a $20 "discount" if we let this person take a gander and get a money card out of it. I've heard of these sleezy practices in the realm of card sales and we wanted to get the most out of the experience. Next time be more clear and you may demonstrate that you care about more than the bottom line. As it stands, I will just go elsewhere. I expect no reimbursement since it is just $20, but I think people should know that this is a clubhouse first, an online retailer second, and if you're looking for a mediocre game shop... you're better off going to a place that treats all customers with the same level of care and consideration.
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August 2023 by Mike Hofner
I was visiting Mattoon and called The War Room to ask if they had a specific Magic card in stock. The employee seemed to think that was an overly difficult question, telling me I had to look it up myself on their TCG page, all while failing to tell me anything that might help me find their TCG page. I expect a lot more (like at least some effort to help) from my gaming stores!!! So glad this isn’t my local game store!!!Update: I apparently made a mistake when I posted my complaint to the store’s Facebook page. They have spent the last two days publicly telling me why my negative experience was all my fault, not theirs.
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July 2023 by Mike H.
I was traveling through Mattoon and I called The War Zone to ask if they had a specific card I'd been looking for. The employee seemed to think such an question was beneath them, as they told me I had to look it up on their TCG player site. Yet, they didn't give me any info on how to find their page. I was driving by the next day and thought I'd give them a second chance. I stopped in and they again refused to be of any help, only directing me to their online TCG site. I am so glad this is not my local game store! Terrible customer service and an absolutely shameful embarrassment to the gaming community!!!
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June 2023 by Weiland THE FOURTH
No cards on display, service is awful often the owner is angry, player base is pretty toxic (they cant help that so that wasnt used in stars just worth mentioning). Trade in rates are great, sealed product is insanely expensive. The fnm is 8$ thats 8$ just to play the game and if you have a card its closer to 10. Overall its just not worth going for anything other than trades.
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May 2023 by Jeffrey Rosinski
Great place to play on the weekends when they have tournaments. They usual have good selection on packs, all of there singles are ordered on a tablet or online, I enjoy being able to see cards in a case and able to go through boxes but they dont do that. There accessories are a bit over priced vs other card shops/amazon
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May 2023 by Tera
Great local place for tabletop gaming!
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May 2023 by Yiffiny longstocking Lalonde Harley
Supporting and caring workers with lots of knowledge in their business. Friendly staff and customers alike. All around an amazing shop for nerds and gamers like myself. I will definitely keep going back.
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April 2023 by Mike C
Heavy on Warhammer 40K items. Mage as well. Extremely light on other gaming items, or does not carry them. So much wasted space, sadly. Plenty of room for aisle shelves to be installed to house more other gaming and hobby items in-store. Very welcoming customer service. Side note, the waitress staff of food place next door are smoking right at the back benches, leaving cig butt litter.
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March 2023 by Retired Emo
They need to have their cards on display. It’ll bring more people in.
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March 2023 by Adam Brazzell
Awesome friendly local game store.
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March 2023 by Matthew williams
Pokemon cards are only on the website and can't look at them in person.?
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March 2023 by Robert Chasteen
Lots of magic cards accessories for painting mini game pieces, all kinds of dice. Board games . Lots of tables for game nights. I would have liked to have seen more card sets and decks from a few other popular games. Possibly loose cards for custom deck building. I still enjoyed the visit and encourage others to go check out your store.