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November 2023 by L Hp
Having known the owner for many years, and been considered a sister, as well as being a proud member of the LGBTQIA2S+ community, I feel it is truly disheartening that such false narratives could be placed on this man in attempts to destroy his business...all for the sake of simply a person not getting their way, and not being allowed for their entitlement to be placed above other waiting clients.
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November 2023 by Cc Tvz
Pleasant staff good prices will definitely make this my go to spot for all my vehicle maintenance needs
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November 2023 by Renee Russell
Extremely rude and unprofessional! Not to mention they won’t help you if you have different beliefs than they do.
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November 2023 by Craig
Brian the owner is hot headed and not easy to deal with. Avoid this place at all costs.
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November 2023 by Curt Campbell
Owner is not nice and refuses to help someone that is well known in the community!
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November 2023 by Austin S.
The owner yelled at a friend of mine and chased him out of the store saying they wouldn't serve him without telling him why. Photo attached below of firsthand account.
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October 2023 by Me
We're nice enough but didn't really try to help.
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August 2023 by Steven Murphy
Had an Alternator installed - the alternator went out (under warranty) - This Business insist upon having the WHOLE vehicle (which is in Champaign - Urbana 50 miles away) in order to stand behind a bad part!! WHO pays for the $250 TOW???
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July 2023 by JoAnn Campbell
Awesome ace to get your oil changed n everything else.Service: Oil change
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May 2023 by Karla Coffey
They have always been able to work my car in on a last minute notice. I'm very pleased with the service, price and the office Manager's personality. I highly recommend this business!
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April 2023 by Shyanne Wright
They’re the best. They’re super nice & won’t make you spend extra money if you don’t have to.Services: Vehicle Inspection
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March 2023 by Naomi Ortega
We were about 4 hours from our destination when our van broke down. We were able to make it to USave. They took our van in on the spot so that we could be on our way. The gave us a price and when we went to pay it was actually $100 cheaper than they had said because they ended up not having to replace one part they thought they'd have to. We really appreciated their honesty and their willingness to fix our van without an appointment.Services: Steering & suspension replacement
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March 2023 by Sam Tolley
My daughter stopped in U SAVE to ask for someone to check her tire that seemed low to her. She asked the guy behind the counter to check if they were"flat".As a young woman that isn't familiar with vehicles and her terminology may not be the best, she explained to the guy that the car had issues with steering and the car was handling different so she was concerned about the tires.The guy at the desk went out, walked around the car looking at the tires and told her they looked ok but she would need tires soon.My daughter then stopped by our house to see if I could check them because she felt that they could have at least checked the air pressure in the tire. Although she may not be very mechanical or vehicle savvy, she had enough sense to know that the pressure should have been checked.When I looked at the tires, I immediately knew which tire was low. It was 10 pounds low on air and the other 3 tires were 5 to 7 pounds low.In my 54 years, I have never known anyone that can just look at a tire and be able to know what the psi of a tire was.My only conclusion is that the guy either doesn't know how to use an air pressure gauge or was too lazy to check it.I then called this business to ask why this was not done and the guy's response was "She just asked me if they were flat and I told her no, they aren't flat, but the tires were worn and she would need tires soon and she would have to come in to see me about some""Tires do have a tendency to wear prematurely when the proper psi is not maintained.I suppose by not checking the psi, the tires would wear out quicker and need replaced sooner. That's a pretty poor business model if that was why the basic courtesy of checking the tires psi with a gauge was not done.The excuse that was given to me was pathetic and weak.I did go off on him on the phone because I felt my daughter went there for help, asking about her tires and telling him the car wasn't handling right. When she was told that they were ok just by him looking at the tires, I felt it was dismissive, unprofessional, and dangerous.I became really upset when he is giving me excuses for why he didn't gauge the tires when I've got grandkids that ride in that car. As a father and grandfather I took the lack of customer service for my daughter personal.I did use faul language and I do regret that. I meant what I said to him but regret how I said it. When I feel my family isn't treated right, I respond in a very unpolitically incorrect way.My daughter says she now has to find another place to service her car after I called them. She's a bit bummed out for that because she said the actual mechanics there are good.I assured her that there are other shops that are capable and willing to go the extra mile to keep customers happy.Services: Vehicle Inspection
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March 2023 by Jay Trelenberg
The staff At U save auto &tire we’re extremely friendly and very knowledgeable I was getting ready to fish a bass Tournament and I had a problem with my tire on the trailer they got me right in and fixed the problem I would recommend U Save auto and tire for your tire and automotive needs
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February 2023 by Troy Blank
Took my PT cruiser here on Monday. The gentleman at the front desk was very nice. A mechanic came out and inspected the car and test drove it confirming it sounded like a bad wheel bearing. It was late in the day when I brought it in so they worked on it the next day and had me taken care of. I appreciate the up front price before I left the car with them. And that they did not upsell me stuff. Got me back on the road fast. I thought it was impossible to find a trustworthy mechanic in Mattoon. But I stand corrected. Highly recommend this place. My car is buttery smooth now. Thanks U save Auto!
