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June 2025 by Rhiannon Douglas
Continuely having issues receiving and sending packages on time, no longer offer services outlined online, and no longer offers overnight or anything above 3 day shipping. No use in calling, just another dissapointing Mattoon government service.
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January 2025 by Lonewolf Walker
I’ve been noticing where my email is saying we are receiving mail and then not getting any mail. And packages aren’t being delivered when they say they are being delivered either . Either they need to hire more help get a different post delivery person for my neighborhood or something because having mail being delayed often is insane .
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December 2024 by Matt Brant
You cannot contact a living human at all on this phone number at all the workers are always setting up front doing nothing until someone comes in to get help they got time to pick up a phone and answer some questions.
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August 2024 by Tom Harmon
Speedy, great customer service. I walked in, waited very little time. Seen stamps available for purchase as I was in line. Got to the counter, was greated, treated nice, asked a few questions, bought a few things and was out... Thank you!!!! Really quick...
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June 2024 by Ace Snoddy
Ordered 2 dvds and somehow can't fit it in my apartments 2×3ft mailboxes, refuse to redeliver, have to find a way to get my mail around my job, might have to call in just to get my mail before they send it back. Shipping on them cost $8 by the way.
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December 2023 by Sherry Fillman
Great customer service and always so pleasant.
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October 2023 by Tim Galos
Great group here. Always a quick go.
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September 2023 by Billie Elliott
Never had a bad experience at this Post Office.
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January 2023 by Mandy Rohr
Gentleman at the counter is ALWAYS helpful and super friendly
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August 2022 by April Scholl
My sister sent me a parcel and not was it over 2 weeks late, the box was crushed and had a slit in the corner, and it was completely empty. My sister did not have the package insured because the contents were only valued at $20, but the postage was $22.00! My mail person told me to go to the Mattoon post office and I should at least get my postage cost back. Nope, I got nothing but grief. No one cares anymore. Why even use the USPS? What a joke!
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November 2021 by Christopher Drummond
The U.S. Post System needed rid of the toxic person in charge. They are loosing mail to prepare for the election. My check I was waiting on to retire was supposed to arrive in 3 days and I still havent got it. Trump picked the wrong person to run it on purpose to rig 2024.
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August 2021 by Ron Burks
Fast, efficient and friendly service. (We have a great mailman and the post office is alright too.
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July 2021 by Bridget Phillippi
They delivered my package with care by my mailboxes since I live in an apartment. It even delivered a day earlier! Thank you USPS!
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April 2021 by Steven Barnhill
These people are so rude! They need to retrain their personal service staff or just let a computer do it soi can have better service.
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September 2020 by Done with Yourshit (NICETRY)
I wasn't rude. I was polite. I didnt deserve to be talked to/treated that way. I simply did not know you couldn't use a flat rate box with postage already paid. Instead of just saying no over and over and hitting my box, maybe explaining that to me would have been a more customer friendly response.
