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February 2024 by tat2ist2
Great staff and amazing service!
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February 2024 by Angela McFadden
Always getting me in and out fast Jessie and Jonathon are the best!
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February 2024 by Barry Burnett
My wife and I have been customers of this bank for several years and we have always had a positive experience every time we have dealt with Jonathan and all of the employees they have. Any time there has been an issue with anything in our account it has been handled with no problems. I would recommend them to anyone who is looking for a good bank. Their customer service is the best.
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February 2024 by Amber Porter
Mattoon branch has the most welcoming knowledgeable and kind staff always willing to help.
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February 2024 by Tim Imeri
I love banking here. Johnathan Rodriguez is very professional and helps me with all my banking needs. The staff is also very friendly, especially Jesse. 5 stars all the way
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July 2023 by Tina Charles
Good customer svc. Nice services offered.
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January 2023 by Gina Gray
Autumn is rude and talks over her customers if she would shut up and listen she’d know that someone said never mind they’ll get it tomorrow. This bank opens late or can’t accept deposits more frequently than should be acceptable for a financial institution. She also called and discussed our stores account with another location very unprofessional.
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January 2023 by Serena Farmer
They all are very nice.. I loved seeing them all the time when I worked for cricket
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October 2022 by Christopher Hardyman
I can’t change my PIN number and don’t have my ID because my ex is using it to get our stimulus money. They are losing a customer because they refuse to help me and say their hands are tied. Well mine aren’t I’m leaving Woodforest and if I was you I would too. I can’t take money out through the bank or ATM (just as credit). If I wanted a credit card I would have gotten one.
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October 2022 by Flynn Welles
I've been with this Bank many, many years. It is just getting worse. I give THIS bank a Big 0! They use to be consumer friendly, now, they steal your money at every turn. According to this Bank "your money is their money," and they can take it whenever they want!
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June 2022 by Julie Myers
By far the best customer service anywhere staff is always smiling and always helpful the manager is very friendly and helpful
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March 2021 by Linda Keilman
Been banking there more than 10 years always nice to me
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October 2020 by gary tilford
the manager jonathon r was very helpful and very friendly enjoy my banking experience the whole crew is very friendly and great
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April 2020 by tamara Warner
Very nice & works with u to explain what is happening love the hour's & always. Smiling ?
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March 2020 by Other Grimm
I was a long-time Woodforest customer, and was very satisfied with their service. Then I moved to an area that didn't have Woodforest, so I was forced to close my account. When I moved to Mattoon, I was eager to resume my business with Woodforest, only to be terribly disappointed. I don't know if every Woodforest has gone downhill, or just this branch, but it was easily the worst banking experience I've ever had. They (or at least, the manager) have no shame in looking for any excuse to steal your money, and use Wells Fargo levels of BS in order to do so. I've washed my hands of them, and I strongly advise avoiding this Woodforest.