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October 2023 by Byron Auer
Well, was happy with the process up to the the point where they do indeed take waaaaay beyond what is necessary getting the paperwork back to you. Arrived an hour and a half early with my delivery. Pleasantly checked in and in a door about 45 minutes later. Unloaded quickly. Almost two hours later and though pleasant when asked they don't have the paperwork yet and will call when they do. Sorry folks, but you seriously dropped the ball...Posted by a Decker Truck Line driverUpdate: approaching 4 hours now
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October 2023 by p sw
Fast but by appointment only. I was there 15 min before my appointment and was waiting 30 min for the door assignment. Fast and friendly staff.
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October 2023 by David Clifford
This place is good people are great got there at 0700 for a 1500 appointment they said they would try to get me in sooner got to a door at 1000 out by 1130
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September 2023 by Bryan Galvan
This seems to be a well organized operation. Have a 9:30 appointment showed up the night before around midnight. Parked on the street don't know if I was allowed or not. But I did check in 7 AM for a 9:30 appointment. Got a door at 8 o'clock getting unloaded. Now. They seem to be very efficient and organized. Great place to deliver.
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September 2023 by Lisa Hansel
-This facility does NOT allow overnight parking.-Pull into 2nd entrance for an easy back into staging area before checking in.-Facility pretty quick to unload and will take you same apt day earlier than apt time.After leaving this review customer service was 100% better next day.Coincidence?Maybe. But MUCH better nonetheless.however ,my first experience ?I showed up a day early after reading reviews & also employer heads up about available parking so planned this stop at the end of my 70 clock.And well , come to find out, they DO NOT Allow overnight parking….EVER .So was left sitting stuck out on the street where their is also no parking.thankfully I was not ticketed overnight.There is a restaurant a couple blocks around the corner that also DOES NOT allow semi parking either…needless to say they will not get any of my business….”EVER”.Also, Latino window lady seriously lacks professionalism as well as customer service skills.Personally I will never understand why managers in general put unfriendly people in customer service positions , or driver manager positions or what the hell the problem is with businesses not allowing truck parking!
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August 2023 by Ahmed Karaja
There is a woman who works at the window. She is disrespectful. She punished me for the incorrect number of the load, and then to blowing the incorrect load. Finally, she told me, after I missed my appointment, we will work on loading you, and this will take all day. I’m not grateful for this serviceFrom 7:00am to 14:48
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August 2023 by David T.
don't be in rush to load/unload. grab a beer and burn that clock, you won't be going anywhere else once you check in
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June 2023 by Bill Heller
Got here at 8:30am checked in. The girl was very pleasant. Came back in at 12:30 to get an update on how soon before I was going to get a door, the guy behind the the window said rudely 1;00 or after! Got in a door and loaded went back in after waiting a half hour after getting a green light, and rudely got told we'll call you when we have your paperwork. If you want good reviews put people behind your window who are pleasant to deal with! This place has really gone down hill and into the gutter for service!
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June 2023 by Emily Phillips
Arrived at 1057 for a 1230 appointment. Was in a dock by 1200 and had paperwork in hand at 1342.There is some staging and I imagine you are able to park overnight (no street parking). There are restrooms but no vending machines.
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June 2023 by Sam
If you do trucking as hobby there is a good location cuz unload takes your whole day. They have enough parking space for overnight.
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May 2023 by Donna Leslie
I'll start by saying that I don't like to do negative reviews. The unload time was not bad at all 11:00 appointment and was finished by 11:45 or so.That being said the lady that checks you in is very rude she snatched the papers out of your hand when you get here and then when you check out she is just as rude.Really need to work on their customer service.
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April 2023 by Jeremy Reiter
Awesome place they got me into door really quickly and started loading me within 5 min of being in door
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April 2023 by Jacek Malczynski
Quick service but receptionist should be more polite & friendly. The drives are neither her enemy nor opponent.
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March 2023 by A Abdirahman
Very slow. Workers are lazy and not doing their job. Check in lady is very rude. Had a 10 am appt still here 2pm. They have plenty of docks empty they call one truck for a dock once every two hours. Looks like one person is loading and unloading all these trucks. Ridiculous!I gave one start for the overnight parking. Not coming back.
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November 2022 by Drew Bunn
Got me in an hour before my appointment time, and unloaded 40 minutes later.Lots of room to get in and out. Walmart 3 miles away if you need groceries.
