DICK'S Sporting Goods in McHenry offers a wide selection of sports, outdoor, and exercise equipment from top brands. The store provides helpful service, with staff like John and Tyler assisting customers in finding the right gear, such as golf clubs, shoes, and bikes. Customers appreciate the knowledgeable staff, who go above and beyond to answer questions and offer tips, making shopping a positive experience. The store also features a variety of footwear, workout clothes, camping gear, kayaks, and more, with competitive prices available online for in-store pickup. However, experiences at this location vary. While some customers praise the staff for their helpfulness and friendly attitude, others have encountered issues. One shopper felt uncomfortable after being watched while trying on clothes and expressed frustration, feeling unfairly treated and vowing not to return. Additionally, there was an incident with a cashier who was perceived as rude and condescending, which negatively impacted the shopping experience. Overall, DICK'S Sporting Goods McHenry is a convenient store with a broad product range and friendly staff in some departments, but it also has moments of poor customer service that can affect the shopping experience.
Super clean store, helpful staff good selection of sporting equipment fast and easy check out perfect experience ?
February 2024
Excellent service from John M. Friendly and patient when my gift card wasn’t working.
November 2023
John & John did an awesome job helping me get some golf club woods. I needed new clubs because mine were stolen. I would recommend them to anyone who is looking for sporting good assistance.
