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January 2024 by Melissa Benz
Tay is a gem! He's super polite, attentive and knows how to follow through with client concerns. This isn't my day-to-day branch, but I'm considering switching if the service can be this good. Somebody buy this guy lunch!!
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December 2023 by Travelling Chinchilla
Branch manager is great!They are understaffed, but he opened an account quick and easy.
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December 2023 by Lynn Sims
I scheduled a phone appointment for last night 11/7/23 for 4:30pm. I received a confirmation. I didn’t get a call until this morning and was told they waited for me to come into the branch. No, I had a phone appointment, not a branch visit. I proceeded to conduct my business on the phone , but I didn’t get his name. But, he was rude and sarcastic. I’m an existing customer over 20 yrs. with very substantial accounts. He sarcastically told me he could not honor my request. When I asked to go higher up, I was told “sure I can ask and give you the same answer “. Which he did not attempt to do. Seriously?? No wonder such low reviews. This branch is a black mark against the good name of 5/3.
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January 2023 by Jason Casebolt
This is a great bank. The staff is very communicative, friendly and helpful, and their service is top-notch. My banker, Allan Nathan, is a whiz behind his desk. He’s incredibly quick to answer all of my questions, and every time I bring a problem to him, he’s quick to solve it. He knows the ins and outs of all of the products that 5/3 has to offer, and he has helped me with my mobile banking app many times. Most importantly, he educates me on my ways I can better utilize 5/3’s products in order to achieve my financial goals. I have nothing but high praise for Allan Nathan and the rest of the bankers and staff at this branch!
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December 2022 by Mr Skip
Ive had horrible experiences with every teller at this location. Dan sent me a letter in the mail saying my checking account is "forced to be closed" with no explanation. I called for more information and was told nothing. So I opened another checking account with fifth third thinking itd be fine. NOPE! not even a month later I receive another letter saying my account is going to be closed. So I took all my money out immediately. Chase bank now has my millions. You took a huge loss Dan. Fifth third lost a high valued client because of you. I despise fifth third with a passion and will never step foot in this location or any other again. I will never recommend banking here to any of my peers. It was a horrific experience. Imagine trying to get money out, something small as $100 and being questioned "why are you taking this out?" WHY?! why do you need to know where I spend my money?? Honestly Im just getting worked up writting this review so Im stopping here.
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October 2022 by Jerard Spears
The personal banker Dan screw up my account the bank manager and higher up don't do anything.The commit bank fraud. And they want you pay for there mistakes.
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September 2022 by Jason Gonzales
Still haven’t received my debit card 2 months!!My wife went today to open an account 5:15 they made her wait only to tell her she needs an appointment. This bank is a joke!
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March 2022 by Ashlei Kraemer
Nothing against any location but the business it self I'm having issues with.. one don't get the 360 card because it's treated like a fill as u go card and can't pay at pumps have to go in all the gas stations and with my work hours gas stations are open but pay at pumps only, also the way some restaurants do there payment it don't work like olive garden... Wasn't told it was like that, thought it was a temp card till my real one came.... Two made a dispute about payment to someone and never getting merchandise gave them all my conversations tracking number I was given that still till this moment shows that they are waiting to send and this was October 2021 and it's now March 2022 but find them in the right.. Thanks for looking at all the info and take the word of someone who has ripped off many people...
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January 2022 by Linda H.
I typically use the Lake Zurich location, but didn't feel like driving that far to close my account. I called the McHenry branch to inquire if there was a personal banker on staff today with it being New Year's Eve. Dan not only answered the phone on the first ring but was very polite and professional. He asked when I wanted to come in and I said I could be there in a half hour. I arrived at 1:30pm and was promptly greeted by a teller who said a banker would be with me momentarily. Dan greeted me immediately and quickly took care of closing out my account. He was kind, funny, and has great customer service skills. I almost regretted closing this 23 year old account just because of Dan's phenomenal service.
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October 2021 by Sandra White
everyone was very helpful
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March 2021 by Ashley Buckhalter
We use this bank for business purposes. And each time we are in the business line drive thru they will take every single personal drive up account before getting to us. We have no issue waiting; but like anything it should go in the order it is received. And if they want to keep business accounts from going to other banks, I would take a revamp on this service.
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December 2019 by Mike Lovergine
This bank changed their hours they close at 5:30 during the week I usually don't get there until a quarter to 6 to make my deposit I have several mortgage loans with this bank I am planning on moving them to another bank I'm not very happy when mere hours Saturday I came in at 1 o'clock to make a deposit it took them 30 minutes before I was able to leave
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June 2018 by Tom Wdowyn
The new Manager is a rude as heck
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December 2017 by Ken Nelson
Love this bank and the staff. Dan is such a handsome and charismatic individual with impeccable math skills. Highly recommend this bank.
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November 2017 by Ashleigh Noble
I have used this bank for a long time but their customer service goes above and beyond!! Dan goes out of his way to help you in any way that he can and always make sure what you need is accomplished! I cant thank them enough for everything they have done!
